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Index
About This E-Book
Title Page
Copyright Page
Contents at a glance
Table of Contents
Foreword by John Boudreau
Acknowledgments
About the Authors
Interviewees
Vignettes
Preface
I Understanding the Fundamentals
1 Why Workforce Analytics?
Adoption of Analytics
HR’s Contribution to Business Value
The Changing Nature of HR
The Future of Work
Summary
2 What’s in a Name?
Focus of the Function
Activities of the Function
A Name Fit for the Future
Summary
3 The Workforce Analytics Leader
Reporting to the Chief Human Resources Officer
Responsibilities of the Workforce Analytics Leader
Business Acumen
Leadership Attributes
Summary
4 Purposeful Analytics
A Model for Purposeful Analytics
Project Sponsors
Why Do Analytics Projects Fail?
Summary
5 Basics of Data Analysis
Research Design
Objectives of Analysis
Unstructured Data
Traditional Statistics versus Machine Learning
Social Consequences of Algorithms
More on Design and Analysis
Summary
6 Case Studies
Eight-Step Methodology
Case Study Improving Careers Through Retention Analytics at Nielsen
Case Study From Employee Engagement to Profitability at ISS Group
Case Study Growing Sales Using Workforce Analytics at Rentokil Initial
Case Study Increasing Value to the Taxpayer at the Metropolitan Police
Case Study Predictive Analytics Improves Employee Well-Being at Westpac
Summary
II Getting Started
7 Set Your Direction
You Have the Job! Now What?
Listening to Prospective Project Sponsors
The Seven Forces of Demand
Agreeing on the Scope of Analytics
Developing a Vision and Mission Statement
Summary
8 Engage with Stakeholders
Who Are Stakeholders?
Stakeholders Served
Stakeholders Depended Upon
Stakeholders Impacted
Working Effectively with Stakeholders
Summary
9 Get a Quick Win
Identifying Potential Projects
Complexity-Impact Matrix
Assessing Complexity and Impact
Summary
III Building Your Capability
10 Know Your Data
A Pragmatic View of Data
Solving Data Quality Challenges
Data Types and Sources
Data Governance
Remember the Basics
Summary
11 Know Your Technology
Starting with Vision and Mission
Components of Workforce Analytics Technology
On-Premise Versus Cloud
Technology Vendor Relationships
Summary
12 Build the Analytics Team
Six Skills for Success
Configuring Team Roles
Remember the Fundamentals!
Summary
13 Partner for Skills
Why Consider Partners?
Options for Building the Team
Choosing Among the Options
Summary
14 Establish an Operating Model
Defining Your Operating Model
Strategy
Governance
Implementation
Accountability
Summary
IV Establishing an Analytics Culture
15 Enable Analytical Thinking
Perspectives of Analytics in HR
The Translator Role
The Importance of Leadership
Summary
16 Overcome Resistance
Resistance to Workforce Analytics
Stakeholder Skepticism
Financial Frugality
HR Hesitancy
Summary
17 Communicate with Storytelling and Visualization
What Is Storytelling?
Effective Visualization
Knowing Your Audience
Keeping It Simple
Summary
18 The Road Ahead
Analytics Provides New Opportunities for HR
Emerging Data Sources
Considering New Data Sources
Evolving Technology
The Workforce Analytics Function
Summary
Glossary
References
Index
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