Managing Difficult People by Pincus, Marilyn -- Read -- Imperial Library of Trantor

Index

Cover Title Page Dedication Acknowledgments Contents Introduction 1 Negative Behavior in the Workplace Managers' Attitudes Affect Employee Performance What's a “negaholic,” and why Should i Care? Assessing the Many Different Behaviors 2 Negaholics Exposed The Bully The Complainer or Whiner The Procrastinator The Know-it-all The Silent Type The Social Butterfly The “no People Skills” Person The Rookie The Overly Sensitive Person The Manipulator 3 Communication: The Upside and the Downside Master the Fine Art of Effective Communication Group Dynamics and Conflict Resolution The Last Resort: Disciplinary Action and Termination Powerful Communication Skills Stay with you About the Author Copyright

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