Developing Applications With Salesforce Chatter by Gupta, Rakesh -- Read -- Imperial Library of Trantor

Index

Developing Applications with Salesforce Chatter

Table of Contents Developing Applications with Salesforce Chatter Credits About the Authors About the Reviewers www.PacktPub.com

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Preface

What this book covers What you need for this book Who this book is for Conventions Reader feedback Customer support

Downloading the example code Errata Piracy Questions

1. Introducing Salesforce Chatter

An overview of cloud computing An overview of salesforce.com Collaboration in the past The future of collaboration – Salesforce Chatter Salesforce Chatter

Few Chatter benefits

The Chatter data model

Chatter data model – user Chatter data model – feed Chatter data model – group

Maximizing your customer satisfaction Improving your ROI Summary

2. Configuring and Setting Up Chatter

Turning on Chatter Configuring the Chatter tabs Chatter license types

The Chatter Free license type The Chatter External license type The Chatter Only a.k.a. the Chatter Plus license type

Enabling Chatter invites Adding Chatter users

If you are not an admin If you are an admin

Manually creating Chatter users Adding users through Data Loader

Improving your Chatter profile

The About Me section Uploading a profile photo Updating contact details Be specific when deciding whom to follow

Additional features of Chatter

Updating your status Posting comments Adding links Chatter Polls Adding topics in your Chatter status updates Making a topic your favorite Bookmarking a post

Enabling feed tracking, creating groups, and following records

Enabling feed tracking Follow records

Method 1 Method 2

Group creation

Creating groups Joining a group

How to add members in groups The Email Daily Digest setting

Managing files

Uploading a file Deleting a file Following a file Version control for Chatter files Sharing files with people Sharing files with groups Advantages of using Chatter files Attaching files to a post or comment

Attaching files to a post Attaching files to a comment

Other Chatter features

Chatter e-mail setting Chatter Messenger Enabling Chatter Messenger Enabling Chatter Messenger for Visualforce pages

Installing Chatter Desktop and Chatter Mobile Installing Chatter Desktop

Steps to install the Chatter Desktop application Managing user sessions Installing and configuring Chatter Mobile

Installing Chatter Mobile

Configuring the Chatter Mobile app How to log in to the Chatter Mobile app Revoking Chatter Mobile access

Chatter publisher actions

Enabling publisher actions Creating global actions Adding global actions to the page layout

Creating object-specific actions Summary

3. An Introduction to Development with Chatter

Displaying a chat window on the Visualforce page

Enabling chat settings for all Visualforce pages Enabling chat settings for a particular Visualforce page

Displaying a Chatter follower on the Visualforce Page

Displaying a list of followers without using the Chatter tag

Displaying a user's profile image Displaying a list of followers for a user Displaying news feed

Displaying feed with followers

Posting status from the Visualforce page Entity feed and how to display it on the Visualforce page Following a record/user from the Visualforce page Automatically following a record after its creation Automatically following a group Applying filters on group creation Applying filters on a Chatter post Applying filters on comments on a Chatter post Filtering a post for some records Posting opportunity-closed details to a Chatter group Creating a group that allows read-only access Summary

4. Building the Chatter Application and Cleaning the Chatter Data

The mass follow and unfollow application

The Mass follow page Developing an application The Mass unfollow page

Steps to install the mass follow/unfollow Chatter application Tasks

Cleaning Chatter data

Removing and deleting files and links from the Chatter feeds Removing a file from the Chatter feed that is on record Who can delete what? Deleting a post from the Chatter feed Deleting a comment made on a post Deleting a poll from the Chatter feed Deleting a link from the Chatter feed Removing topics from the posts Deleting topics from Salesforce Removing a bookmark from a post

Managing Chatter groups

Adding/removing member(s) from the Chatter group Changing the roles of the Chatter group An overview of the Chatter-group role

Deactivating a Chatter user

What happens when an owner of a Chatter Group is deactivated? Deleting feeds using the developer console The path to delete feed(s) from the developer console

Using a scheduled Batch Apex to clean the Chatter data Summary

5. Understanding Chatter REST API

Introducing Chatter REST API

Authentication

OAuth 2.0

Benefits of Chatter REST API Governor limits Understanding Chatter Rest API

When to use Chatter REST API Understanding OAuth

Configuring OAuth 2.0 access for your application

Authorization code Access token Refresh token Posting a feed item

Summary

Index

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