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Index
Introduction
Section One: A Reality Check on Being a Human Being
Chapter One: Behavior
Chapter Two: Rainbows and Unicorns Will Not Appear
Chapter Three: Talk the Way They Listen
Chapter Four: Invest in Two Basic Needs that Drive Influence
Section Two: A Simple Concept that Shows Up in Most Conversations
Chapter Five: The Context Model
Chapter Six: Use the Model as a General Practice
Chapter Seven: Abstract Choices May Mess with Outcomes
Chapter Eight: Practice the Context Model
Section Three: How to Apply Context Model Levels
Chapter Nine: Presentations
Chapter Ten: Feedback
Chapter Eleven: Delegation and Direction
Chapter Twelve: Improving Conflict with Context
Chapter Thirteen: Listen with Context to Improve Outcomes
Chapter Fourteen: Levels of Context Practice for Parents
Chapter Fifteen: Summary of Habits to Do and Not Do
Chapter Sixteen: What Now?
About the Author
Acknowledgments
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