The Power of Business Process Improvement · 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability by Page, Susan -- Read -- Imperial Library of Trantor

Index

Title Contents Chapter 1: The Roadmap: Learning How to Navigate

Can You Do It? The Journey The Ten Simple Steps to Business Process Improvement Step 1: Develop the Process Inventory Step 2: Establish the Foundation Step 3: Draw the Process Map Step 4: Estimate Time and Cost Step 5: Verify the Process Map Step 6: Apply Improvement Techniques Step 7: Create Internal Controls, Tools, and Metrics Step 8: Test and Rework Step 9: Implement the Change Step 10: Drive Continuous Improvement The Executive Summary Business Process Management Case Study 1: Training and Development Case Study 2: Recruitment Process in Hong Kong Chapter Summary

Chapter 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List

The Process Inventory Process Prioritization Developing Criteria Determining Scale Applying Weighting Chapter Summary: Step 1 Time Estimate Build the Business Process Inventory Sponsor Meeting Establish Categories, Criteria, Scale, Weighting Complete the Process Prioritization Table A Second Sponsor Meeting What You Have Achieved Knowledge Check

Chapter 3: Step 2: Establish the Foundation: Avoiding Scope Creep

The Eight Sections of the Scope Definition Document Section 1: Process Name Section 2: Process Owner Section 3: Description Section 4: Scope Section 5: Process Responsibilities Section 6: Client and Client Needs Section 7: Key Stakeholders and Interests Section 8: Measurements of Success Chapter Summary: Step 2 Time Estimate First Project Team Meeting Sponsor Meeting What You Have Achieved Knowledge Check

Chapter 4: Step 3: Draw the Process Map: Flowcharting and Documenting

Process Map Overview Drawing the Process Map Box1 Box 2 Box 3 Boxes 4–8 The Cross-Functional Process Map Continuing the Work from Meeting to Meeting Documenting the Process Process Mapping Tools Microsoft Visio SmartDraw Chapter Summary: Step 3 Time Estimate Second Project Team Meeting Postmeeting Work Follow-on Project Team Meetings What You Have Achieved Knowledge Check

Chapter 5: Steps 4–5: Estimate Time and Cost and Verify the Process Map: Introducing Process and Cycle Time and Gaining Buy-In

Business Process Timing Process Time Cycle Time Process Cost People Costs Tool Costs Overhead Costs Putting It All Together Alternative Cuts of the Data Analyzing the Cost Estimate Columns Verify the Process Map Process Workers Stakeholders Sponsor Chapter Summary: Steps 4–5 Time Estimate Project Team Meeting Postmeeting Work Sponsor Meeting Verify the Process Map Postvalidation Work What You Have Achieved Knowledge Check

Chapter 6: Step 6: Apply Improvement Techniques: Challenging Everything

Eliminate Bureaucracy Value Added Eliminate Duplication Simplification Reduce Cycle Time Automation Impact Analysis Chapter Summary: Step 6 Time Estimate Project Team Meeting Postmeeting Work What You Have Achieved Knowledge Check

Chapter 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real

Internal Controls Tools Job Aids Custom Email Forms Excel Tools Metrics Chapter Summary: Step 7 Time Estimate Project Team Meeting Postmeeting Work Project Team Meeting What You Have Achieved Knowledge Check

Chapter 8: Step 8: Test and Rework: Making Sure It Works

The Five Steps in Testing the Business Process Step 1: Create the Test Plan Step 2: Develop Test Sets Step 3: Implement the Test Plan Step 4: Summarize Feedback and Rework Step 5: Retest Chapter Summary: Step 8 Time Estimate Create the Test Plan Create Test Sets, Gain Resource Approval, Develop Feedback Tool Implement the Test Plan and Rework What You Have Achieved Knowledge Check

Chapter 9: Step 9: Implement the Change: Preparing the Organization

The Implementation Plan Overview of the Three Phases of the Implementation Plan The Design Phase The Development Phase The Implementation Phase The Four Tracks in the Implementation Phase Change Management Track Testing Track Communications Track (Communication Plan) Training Track (Training Plan) Chapter Summary: Step 9 Time Estimate Develop the Implementation Plan Refine the Impact Analysis Develop the Communication Plan Develop the Training Plan Gain Sponsor Buy-In What You Have Achieved Knowledge Check

Chapter 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset

The Continuous Improvement Cycle Evaluate Test Assess Execute Continuous Improvement Plan Chapter Summary: Step 10 Time Estimate Develop the Continuous Improvement Plan and Schedule Gain Sponsor Buy-in Test, Assess, Execute What You Have Achieved Knowledge Check

Chapter 11: Create the Executive Summary: Getting the Recognition

The Six Sections of the Executive Summary Section 1: Project Focus Section 2: Goals Section 3: Summary Section 4: Key Findings Section 5: Deliverables Section 6: Appendix Chapter Summary Time Estimate Create Analytical Tables Write the Executive Summary What You Have Achieved

Chapter 12: Business Process Management: BPM and Other Improvement Techniques

Business Process Management Business Process Modeling (BPM) Business Process Model and Notation (BPMN) Gateways Pools Swim Lanes Events Activity Loops Flow Lines Software Products IBM Blueworks Live iGrafx Flowcharter Promapp Other Process Improvement Techniques TQM (Total Quality Management), Continuous Improvement, and Kaizen Hoshin Kanri Reengineering Six Sigma Lean Lean Six Sigma Chapter Summary What You Have Achieved

Chapter 13: Case Study 1: Training and Development

Background Step 1: Develop the Process Inventory Step 2: Establish the Foundation Step 3: Draw the Process Map Step 4: Estimate Time and Cost Part 1: List Process Activities and Process Time Part 2: Identify Annual Volume Part 3: Determine the FTE Formula Part 4: Determine Employee Costs Step 5: Verify the Process Map Step 6: Apply Improvement Techniques Benchmarking A New Approach Step 7: Create Internal Controls, Tools, and Metrics Internal Controls Tools Metrics Step 8: Test and Rework Step 9: Implement Change Communication Track Training Track Change Management Track Step 10: Drive Continuous Improvement Chapter Summary What You Have Achieved

Chapter 14: Case Study 2: Recruitment Process in Hong Kong

Background Step 2: Establish the Foundation Step 3: Draw the Process Map Step 4: Estimate Time and Cost 1. List Process Activities and Process Time 2. Identify Volume 3. Determine FTE Formula 4. Determine Employee Costs Step 5: Verify the Process Map Step 6: Apply Improvement Techniques Step 7: Create Internal Controls, Tools, and Metrics Step 8: Test and Rework Step 9: Implement Change Step 10: Drive Continuous Improvement Chapter Summary What You Have Achieved

Index Why Project Risk Management? ABOUT THE AUTHOR FREE SAMPLE CHAPTER FROM IDENTIFYING AND MANAGING PROJECT RISK, THIRD EDITION BY TOM KENDRICK COPYRIGHT

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