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Index
TITLE PAGE
DEDICATION
COPYRIGHT
INTRODUCTION: THE BASIC WHY AND HOW
PART 1: THE ROLE OF HUMAN NATURE
CHAPTER 1: THE HUMAN SIDE OF EXPERTISE
CHAPTER 2: DEVELOPING YOUR SKEPTICISM
PART 2: PLANNING AND PREPARATION
CHAPTER 3: BODY LANGUAGE OF EXPERTS, CON ARTISTS, AND EVERYBODY ELSE
CHAPTER 4: THE DRIVING—WHO, WHAT, WHEN
CHAPTER 5: MODELS OF EXPERTISE—STRATEGY, TECHNIQUES, AND TACTICS
CHAPTER 6:THE ROLE AND SHAPE OF RESEARCH
CHAPTER 7: PACKAGING INFORMATION
PART 3: EXECUTIVE AND RESCUE
CHAPTER 8: DELIVERING THE GOODS
CHAPTER 9: KNOWING WHEN TO STOP
CHAPTER 10: RESCUE SCHEMES
CONCLUSION: ARE YOU CLOSER TO THE ONE?
APPENDIX: WISDOM OF THE AGES
GLOSSARY
ACKNOWLEDGMENTS
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