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Index
Cover
Praise For Humanity at Work
Title Page
Contents
Introduction
Part One / Awakening the Leader Within
(1) How Do I Lead Every Day?
Employee Turnover Challenges: What They Can Tell Us
Maura McKinnon’s People Solution
Taking Stock of Your Humanity at Work
(2) How Do I Balance People and Results?
The Impact of Change: Are Results Everything?
Situational Leadership
Situational Leadership Exemplified
Taking Stock of Your Humanity at Work
(3) What Are the Values that Shape Me as a Leader?
Values Are Your Personal Bottom Line
Keeping Your Word
Can Ethical Conduct Be Compromised by Loyalty?
Teachable Moments for Values and Ethics
What Did Kathleen Do?
Taking Stock of Your Humanity at Work
(4) Am I a Positive Force?
What the Leaders Chose to Do as Conductors
The Science of Positivity
The Keys to Positive Leadership
The Role of Self-Awareness
The Role of Self-Control
Positive Energy and Motivation
Taking Stock of Your Humanity at Work
(5) How Do I Want to Be Heard?
Who Gave the Winning Speech?
The Sound of Your Leadership Voice
Taking Stock of Your Humanity at Work
Part Two / Know The Course. Stay the Course.
(6) How Can I Create More Meaningful Work for My Team?
The Kid from Away
Connecting Meaningful Work and Self-Motivation
The Continuing Saga of the Kid from Away
Meaning in Work
Taking Stock of Your Humanity at Work
(7) How Do I Assess My Ability to Prioritize and Delegate?
Separate the Urgent from the Important
Manage Distraction
The Art of Delegation
Taking Stock of Your Humanity at Work
(8) What Are My Leadership Habits?
Multitasking: The Blight of the Contemporary Workplace
Daily Success Habits for You and Your Team
Leadership Habits to Nurture Well-Being
Daily Rituals
Taking Stock of Your Humanity at Work
Part Three / Awakening the Leader Within Your People
(9) Do I Set the Right Expectations for Myself and the Team?
Goals, Alignment, and Outcomes
How We Work Together Is the Most Powerful Tool
Taking Stock of Your Humanity at Work
(10) How Can Receiving Feedback Well Make Me a Better Leader?
The Clash of Feedback, Assumptions, and Expectations
The Power of Unsolicited Feedback
The Positive Rewards of Feedback
Active Listening: Feedback’s Enabler
Mentors: Find Many, Be One
Taking Stock of Your Humanity at Work
(11) How Well Do I Provide Feedback, Especially the Difficult Stuff?
Why Are We So Reluctant to Give Feedback?
Weekly Feedback and Other Real-Life Suggestions
The Praise-to-Criticism Ratio
Not-So-Difficult Conversations
Negative Feedback and Motivation
After Giving Feedback—Then What?
The Role of Candor
Taking Stock of Your Humanity at Work
Part Four / Getting Intervention Right
(12) Do I Practice Psychological Safety?
The Importance of Psychological Safety
Alongside: An Example of a Culture of Psychological Safety
Making a Commitment to Psychological Safety
Taking Stock of Your Humanity at Work
(13) Do I Find the Right Balance between Situation, Judgment, and Action?
When We Don’t Intervene
Do Not Limit Your Choices
Tension and Conflict
Taking Stock of Your Humanity at Work
(14) How Do I Know If I Am Making the Right Call?
Four Ways to Get Involved
The Turnaround Interview
Knowing When to Lower the Heat
Taking Stock of Your Humanity at Work
Part Five / Recognizing and Rewarding
(15) Do I Reward and Recognize People Appropriately?
Extrinsic and Intrinsic Rewards
Recognition as Integral to a Learning Culture
Taking Stock of Your Humanity at Work
(16) How Do I Engage HR to Benefit People, Culture, and Leadership?
The Evolution of Human Resources
Embedded HR
Taking Stock of Your Humanity at Work
Part Six / Build The Right Culture
(17) How Do I Align Culture with Team?
Culture or Climate?
The Expression of Values
Microcosm: Culture and Team
Macrocosm: Culture and Organization
Taking Stock of Your Humanity at Work
(18) How Do I Build a Learning Culture?
Learning and Leadership Practice
Leading for Gender Equality and the Advancement of Women
Leading so Leaders Learn Continuously
Leading for Innovation and Change
Taking Stock of Your Humanity at Work
Afterword
Acknowledgments
Endnotes
Recommended Reading
Index
About the Author
Copyright Page
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