Strategic Writing for UX by Podmajersky, Torrey -- Read -- Imperial Library of Trantor

Index

[ Preface ] Chapter 1. Why: Meet the Goals of People and the Organization

Align the Goals of the People and the Organization Choose Content to Meet the Goals Identify Purposes, Opportunities, and Constraints Imagine and Test Solutions Summary: Words Make Experiences Work

Chapter 2. Voice: They Recognize You

Three Example Experiences Creating a Voice Chart Using the Voice Chart as a Decision-Making and Iteration Tool Summary: Lift Every Voice

Chapter 3. Conversation for Content-First Design

Face-to-Face, Full-Body Design Transforming the Conversation into an Experience Summary: Now You’re Having the Right Conversation

Chapter 4. Apply UX Text Patterns

Titles Buttons, Links, and Other Commands Descriptions Empty States Labels Controls Text Input Fields Transitional Text Confirmation Messages Notifications Errors Summary: Use Patterns as a Place to Start

Chapter 5. Edit, Because They Didn’t Go There to Read

Editing in Four Phases Purposeful Concise Conversational Clear Summary: Use UX Text to Help People Move Forward

Chapter 6. Measuring UX Content Effectiveness

Direct Measurement of UX Content Researching UX Content UX Content Heuristics Summary: If You Like It, Put a Value on It

Chapter 7. Tools of the UX Writing Trade

Write for the Context Managing Content Review Publishing the Text Tracking the Content Work to Be Done Summary: The Tools Are a Means to an End

Chapter 8. A 30/60/90-Day Plan

The First 30 Days, AKA Phase 1: What and Who 30–60 Days, AKA Phase 2: Fires and Foundations 60–90 Days, AKA Phase 3: Rapid Growth Summary: To Fix the Words, Build Strong Foundations

Chapter 9. What to Do First

Decide What Is Urgent and What Is Important Ground the Content in Empathy Introducing UX Content to the Team Summary: Use UX Content to Meet Your Goals

[ Index ]