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Index
Cover
Title Page
Copyright
About the Author
Map of Switzerland
Contents
Introduction
Key Facts
Chapter 1: Land and People
• Climate
• Geographical Snapshot
• Languages
• A Brief History
• Government
• Foreign Policy
• The Swiss People Today
• Cities
Chapter 2: Values and Attitudes
• Unity Not Uniformity
• Responsible Citizens
• Social Control
• A Self-Policing Society
• Klartext (Clarity)
• Transparency and Secrecy
• Language and Identity
• Work Ethic
Chapter 3: Customs and Traditions
• Festivals and Celebrations
• Remembering History
• Public Holidays
• Religious Landscape
Chapter 4: Making Friends
• Distance and Small Talk
• Greetings
• Kissing
• Doing “Duzis”
• The Expatriate Community
• Attitude Toward Foreigners
• Invitations Home
• The Apéro
• Coffee Culture
• Neighborly Behavior
• Take the Opportunity
Chapter 5: The Swiss at Home
• Heimatort
• Living Space
• The Laundry Room
• Living Conditions
• Daily Life
• Education
• Military Service
Chapter 6: Time Out
• Clubs and Associations
• Restaurants
• Café Society
• Retail Therapy
• Banking Hours
• Art, Music, and Popular Culture
• Outdoor Pursuits
Chapter 7: Travel, Health, and Safety
• Visas
• Driving
• Trains
• Where to Stay
• Ski Resorts
• Health and Safety
Chapter 8: Business Briefing
• The Swiss Economy
• Labor Relations
• Presentation and Listening Styles
• Etiquette and Protocol
• Negotiating Style
• Teamwork
• Decision Making
• Promise and Fulfillment
• Management Style
• Differences Between Swiss and Germans
• Women in the Workplace
Chapter 9: Communicating
• Face-to-Face
• Television, Radio, and Electronic Media
• Newspapers and Magazines
• Services
Conclusion
Appendix 1: Ski Resorts
Appendix 2: Some Famous Swiss People
Further Reading
Acknowledgment
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