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Imperial Library
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Index
Title Page
Copyright
Acknowledgements
Contents
Chapter One: High-Conflict People and Blamespeak
Chapter Two: Writing a BIFF Response
Chapter Three: Avoid Admonishments, Advice and Apologies
Chapter Four: BIFFs for Friends and Family (and Exes)
Chapter Five: Neighbors
Chapter Six: In the Workplace
Chapter Seven: Business and Professions
Chapter Eight: Organizations and Governments
Chapter Nine: Politicians
Chapter Ten: Coaching for BIFF Responses…
Chapter Eleven: You Decide…
References
About the Author
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