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Index
Cover
Copyright
CONTENTS
Foreword
Introduction: Breaking All the Rules
CHAPTER 1: The Measuring Stick
A Disaster Off the Scilly Isles
The Measuring Stick
Putting the Twelve to the Test
A Case in Point
Mountain Climbing
CHAPTER 2: The Wisdom of Great Managers
Words From the Wise
What Great Managers Know
What Great Managers Do
The Four Keys
CHAPTER 3: The First Key: Select for Talent
Talent: How Great Managers Define It
The Right Stuff
The Decade of the Brain
Skills, Knowledge, and Talents
The World According to Talent
Talent: How Great Managers Find It
A Word From the Coach
CHAPTER 4: The Second Key: Define the Right Outcomes
Managing by Remote Control
Temptations
Rules of Thumb
What Do You Get Paid to Do?
CHAPTER 5: The Third Key: Focus on Strengths
Let Them Become More of Who They Already Are
Tales of Transformation
Casting Is Everything
Manage by Exception
Spend the Most Time With Your Best People
How to Manage Around a Weakness
CHAPTER 6: The Fourth Key: Find the Right Fit
The Blind, Breathless Climb
One Rung Doesn’t Necessarily Lead to Another
Create Heroes in Every Role
Three Stories and a New Career
The Art of Tough Love
CHAPTER 7: Turning the Keys: A Practical Guide
The Art of Interviewing for Talent
Performance Management
Keys of Your Own
Master Keys
Gathering Force
APPENDICES
Appendix A: The Gallup Path to Business Performance
Appendix B: What the Great Managers Said
Appendix C: A Selection of Talents
Appendix D: Finding the Twelve Questions
Appendix E: The Meta-Analysis
Gallup Press
Gallup Employee Engagement Center
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