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Index
Foreword
Prologue A Whole New World
Chapter 1 It's Not Share of Wallet Anymore; It's Share of Heart
Chapter 2 New Age, New Rules, New Capitalism
Chapter 3 The Chaotic Interregnum
Chapter 4 Employees—The Decline and Fall of Human Resources
Chapter 5 Customers—The Power of Love
Chapter 6 Investors—Reaping What FoEs Sow
Chapter 7 Partners—Elegant Harmonies
Chapter 8 Society—The Ultimate Stakeholder
Chapter 9 Culture—The Secret Ingredient
Chapter 10 Lessons Learned
Chapter 11 Crossing Over to the Other Side
Acknowledgments
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