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Index
Cover
Other books by Arlie Russell Hochschild
Title Page
Copyright
Contents
Preface to the 2012 Edition
Preface to the First Edition
Acknowledgments
Part One: Private Life
1. Exploring the Managed Heart
2. Feeling as Clue
3. Managing Feeling
4. Feeling Rules
5. Paying Respects with Feeling: The Gift Exchange
Part Two: Public Life
6. Feeling Management: From Private to Commercial Uses
7. Between the Toe and the Heel: Jobs and Emotional Labor
8. Gender, Status, and Feeling
9. The Search for Authenticity
Afterword to the Twentieth Anniversary Edition
Appendixes
A Models of Emotion: From Darwin to Goffman
B Naming Feeling
C Jobs and Emotional Labor
D Positional and Personal Control Systems
Notes
Bibliography to the Twentieth Anniversary Edition
Bibliography
Index
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