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Index
Cover Page
Perfect Phrases for Performance Reviews
Copyright Page
Contents
Preface
Part One. Background for Conducting Performance Reviews
How to Plan, Conduct, and Write a Performance Review
Setting Performance Goals
Documenting Critical Incidents and Significant Behaviors
Common Performance Review Errors
Legal Issues
Conducting the Review
Making the Session Go Smoothly
How to Talk About Salary
Perfect Phrases for Performance Reviews
Part Two. Examples of Forms for Performance Reviews
Part Three. Perfect Phrases for Performance Appraisal
Topics Listed Alphabetically
Administrative Skills
Analytic Skills
Appraisal and Evaluation Skills
Attendance
Attitude or Approach to Work
Coaching
Communication Skills, Verbal
Communication Skills, Written
Computer Skills
Conflict Management
Cooperation
Cost Cutting
Creativity
Customer Relations
Data Entry
Deadlines, Ability to Meet
Decision Making
Dedication to Job/Work
Delegation
Dependability
Development of Subordinates
Equal Opportunity/Diversity
Ethical Behavior
Feedback, Receiving and Giving
Financial Management
Flexibility
General Job Skills
Goal Achievement
Goal and Objective Setting
Grooming and Appearance
Initiative
Interpersonal Skills
Judgment
Knowledge of Company Processes
Knowledge of Job
Leadership Skills
Listening Skills
Long-Range Planning
Management Control
Management Skills
Managing Details
Managing Expenses
Mechanical Skills
Multi-Tasking
Negotiating Skills
Organizing Skills
Orientation to Work
Participative Management
Personal Growth
Persuasiveness
Phone Skills
Physical Abilities
Planning and Scheduling
Political Skills
Potential for Advancement
Problem Solving
Productivity
Product Knowledge
Professionalism
Programming Skills
Project Management
Quality Management
Quality of Work
Quantity of Work
Research Abilities
Resource Use
Safety
Sales Ability
Stress, Ability to Work Under
Supervisory Skills
Teamwork
Technical Skills
Time Management Skills
Topics by Job Category
General Job Skills/Traits
Accuracy
Administrative Skills
Attendance
Customer Relations
General Job Skills
Interpersonal Skills
Judgment
Knowledge of Company Processes
Knowledge of Job
Productivity
Safety
Stress, Ability to Work Under
Technical Skills
Analytic Skills
Computer Skills
Data Entry
Mechanical Skills
Problem Solving
Product Knowledge
Programming Skills
Research Abilities
Technical Skills
Productivity
Cost Cutting
Deadlines, Ability to Meet
Decision Making
Financial Management
Goal Achievement
Goal and Objective Setting
Long-Range Planning
Managing Details
Organizing Skills
Productivity
Project Management
Quality Management
Quality of Work
Quantity of Work
Resource Use
Sales Ability
Time Management Skills
Management/Leadership/Supervisory
Appraisal and Evaluation Skills
Coaching
Delegation
Development of Subordinates
Equal Opportunity/Diversity
Leadership Skills
Management Control
Management Skills
Managing Expenses
Participative Management
Planning and Scheduling
Supervisory Skills
Communications/Interpersonal
Communication Skills, Verbal
Communication Skills, Written
Conflict Management
Feedback, Receiving and Giving
Listening Skills
Negotiating Skills
Phone Skills
Political Skills
Teamwork
Personal Qualities/Characteristics
Attitude or Approach to Work
Cooperation
Creativity
Dedication to Job/Work
Dependability
Ethical Behavior
Flexibility
Grooming and Appearance
Initiative
Orientation to Work
Personal Growth
Persuasiveness
Physical Abilities
Potential for Advancement
Professionalism
Appendix A. Mistakes Managers Make When Conducting Performance Appraisals
Appendix B. Seven Mistakes Employees Make During Performance Appraisals
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