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Index
Title Page Copyright Page Dedication Contents Foreword by Deepak Advani Foreword by Pierre Haren Preface Acknowledgments About the Author Part I. The Case for Decision Management Systems
1. Decision Management Systems Are Different 2. Your Business Is Your Systems 3. Decision Management Systems Transform Organizations 4. Principles of Decision Management Systems
Part II. Building Decision Management Systems
5. Discover and Model Decisions 6. Design and Implement Decision Services 7. Monitor and Improve Decisions
Part III. Enablers for Decision Management Systems
8. People Enablers 9. Process Enablers 10. Technology Enablers
Epilogue Bibliography Index Footnotes
Chapter 9 Chapter 10
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