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Index
Cover image
Title page
Table of Contents
Copyright
Foreword
Acknowledgements
About the Authors
About the Technical Editor
Chapter 1. An Introduction to Social Engineering
Introduction
Defining social engineering
Examples from the movies
Famous social engineers
Real-world attacks
Summary
Chapter 2. The Weak Link in the Business Security Chain
Introduction
Why personnel are the weakest link
Summary
Chapter 3. The Techniques of Manipulation
Introduction
Pretexting
Impersonation
Baiting
Pressure and solution
Leveraging authority
Reverse social engineering
Chain of authentication
Gaining credibility
From innocuous to sensitive
Priming and loading
Social proof
Framing information
Emotional states
Selective attention
Personality types and models
Body language
Summary
Chapter 4. Short and Long Game Attack Strategies
Introduction
Short-term attack strategies
Long-term attack strategies
Summary
Chapter 5. The Social Engineering Engagement
Introduction
The business need for social engineering
Social engineering operational considerations and challenges
Challenges for the social engineers
Challenges for the client
Legislative considerations
Social engineering frameworks
Assessment prerequisites
Key deliverables
Social engineering team members and skill sets
Summary
Chapter 6. Ensuring Value Through Effective Threat Modeling
Introduction
Why the need for threat modeling?
Who would want to gain access to my business?
Summary
Chapter 7. Creating Targeted Scenarios
Introduction
The components of a scenario
Target identification
Pretext design mapping
Planning for the unknown
Designing to fail
Summary
Chapter 8. Leveraging Open-Source Intelligence
Introduction
The corporate website
E-mail addresses
Social media
DNS records
Summary
Chapter 9. The E-mail Attack Vector
Introduction
An introduction to phishing attacks
Why phishing attacks work
Spear phishing versus trawling
Spear phishing
Real-world phishing examples
American Express—drive-by-download
Dr. Atanasoff Gavin—advance fee fraud
Apple ID scam—credential harvesting
Nobody falls for this one. Nobody. Ever.
Active e-mail reconnaissance
Nondelivery reports
Out-of-office responses
The nonexistent meeting
Impersonating the absent staff member
Creating plausible e-mail scenarios
Work experience placements
Weaponizing the scenario
The college project
Weaponizing the scenario
The recruitment consultant
Salesperson
Defending against phishing attacks
Technological approaches
Human approaches
Setting up your own attack
Spoofed e-mails versus fake domain names
The SET
Spear phishing attack vector
Does this approach really work?
Malicious Java applets
Using cloned web sites to harvest credentials
Is all of this really social engineering?
Summary
Chapter 10. The Telephone Attack Vector
Introduction
Real-world examples
Environmental sounds
The issues with caller ID
Caller ID spoofing
Phone system hacks
Is the contact database up to date?
Transferring caller ID
How to figure out if your caller ID shows up
Summing it up
Building on the e-mail attack
Please contact Sarah in my absence
Who ya gonna call?
Job enquiries
Sales calls
Surveys
Impersonating staff members
The help desk
Employee numbers
Obtaining key information and access
Credentials and e-mail access
Physical access
The physical access zero day
Weaponizing your call
Summary
Chapter 11. The Physical Attack Vector
Introduction
Building on the e-mail and telephone attacks
Active information gathering
Props and disguises
Badges and lanyards
Tailgating
Lock picking
Once you’re inside
Summary
Chapter 12. Supporting an Attack with Technology
Introduction
Summary
Chapter 13. Writing the Report
Introduction
Data collection
Writing the report
Delivery of the report
Summary
Chapter 14. Creating Hardened Policies and Procedures
Introduction
Background
Social engineering defense: a proactive approach
Industry information security and cyber security standards
Developing fit for purpose social engineering policies and procedures
Summary
Chapter 15. Staff Awareness and Training Programs
Introduction
Current awareness training
A model for effective training
Summary
Chapter 16. Internal Social Engineering Assessments
Introduction
The need for internal testing
Designing the internal test
Summary
Chapter 17. Social Engineering Assessment Cheat Sheet
Introduction
Social engineering framework
Social engineering cheat sheet
Summary
Index
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