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Index
The Bullseye Principle: Mastering Intention-Based Communication
Contents
Introduction
Chapter 1: Hit Your Mark : Utilizing Intention to Maximize Message Impact
THE LEGEND OF PHIL DAVISON
CONSEQUENCES OF POOR COMMUNICATION
THE PERSUASION EQUATION: INTENTION AND OBJECTIVE
THE PINNACLE METHOD THREE-STEP PROCESS
Chapter 2: Define Your Personal Brand: Establishing and Projecting Executive Presence
BRANDING
DEFINING YOUR PERSONAL BRAND
CREATING A PERSONAL BRANDING STATEMENT
THE POWER OF EXECUTIVE PRESENCE
ELEMENTS OF EXECUTIVE PRESENCE
Confidence
Credibility
Appearance
Vocal Dynamics
Receptivity
Manners
Mindfulness
Visibility
Integrity
Authenticity
Chapter 3: Land the Job: Strategic Interviewing Techniques to Get You Hired
PREPARING FOR YOUR INTERVIEW
NAILING THE ACTUAL INTERVIEW
Proper greeting
Body language
Smile
Vocal quality
Be engaged
Chapter 4: Communicate Like a Leader: Influencing Emotion through Style and Delivery
HOW MEN AND WOMEN LEAD DIFFERENTLY
EFFECTIVE LEADERSHIP COMMUNICATION
Embrace silence
Vary the pace
Avoid hedging language
Beware of generalizations
Limit jargon and acronyms
Strive for simplicity
LEADERSHIP AND POWER
STYLES OF LEADERSHIP
Autocratic leadership
Democratic leadership
Delegative leadership
Transactional leadership
Transformational leadership
Chapter 5: Inspire and Motivate Others: Engaging Workers and Leading a Team through Change
UNDERSTANDING EMPLOYEE ENGAGEMENT
LEADING A TEAM THROUGH CHANGE
Developmental change
Transitional change
Transformational change
ENGAGING YOUR TEAM MEMBERS
Listen to feedback
Set expectations
Show appreciation
Empower others
THE FORMULA FOR THE PERFECT PEP TALK
Chapter 6: Build Relationships: Making Connections, Establishing Trust, and Earning Respect
CONNECTING WITH OTHERS TO BUILD A NETWORK
BUILDING YOUR NETWORK
Learn to be comfortable with breaking the ice
Remember names
Be present and pleasant
Use mirroring
Do your homework
Discover where you can add value
Show humility
Be curious
Exit like a champ
Chapter 7: Create a Memorable Narrative: Leveraging the Power of Storytelling in Business
CREATING HEROES AND VILLAINS
Exposition
Inciting incident
Rising action
Climax
Falling action
Resolution
Establish background information (exposition)
Identify the problem (inciting incident)
Detail the solution (rising action)
Spotlight the result (climax)
State the takeaway (falling action and resolution)
Chapter 8: Handle Difficult Conversations: Providing Feedback, Managing Emotions, and Speaking in the Moment
MANAGING EMOTIONAL INTERACTIONS
HANDLING DIFFICULT QUESTIONS
Project confidence
Pause before you start
Slow down
Choose your words carefully
Say less
ASKING EFFECTIVE QUESTIONS
Organize your thoughts before asking the question
Keep questions topic-related
Make questions as specific as possible
Keep questions concise
Clearly articulate your question
DELIVERING FEEDBACK EFFECTIVELY
State feedback clearly and absolutely
Ensure the feedback is timely
Monitor intention cues
Show empathy and concern
Anticipate comments and questions
Offer support and guidance
RECEIVING FEEDBACK EFFECTIVELY
Keep an open mind
Listen to understand
Don’t become defensive
Check your ego
Accept the feedback graciously
Carefully evaluate criticism
Look for lessons
Ask questions to understand feedback
Take time to process the information
Develop an integration plan
Chapter 9: Run Killer Meetings: Facilitating Like a Pro to Get Results
FIVE DIFFERENT TYPES OF MEETINGS
PART ONE: PRE-MEETING PREPARATION
Define your objective
Invite carefully
Consider the location
Create an agenda
Adjust room set-up
Maximize turnout
Prepare your materials
PART TWO: FACILITATING THE ACTUAL MEETING
Start the meeting promptly
Kick it off with energy
Set ground rules
Encourage participation
Stay on track
Seek action
Close strong
PART THREE: POST MEETING FOLLOW UP
Chapter 10: Make the Sale: Being Assertive, Influencing Others, and Preparing to Engage
PREPARATION IS KEY
GET COMFORTABLE SAYING NO
Analyze the audience and the request
Set boundaries and stick to them
Take time to reflect before answering
Understand what happens if you say yes
Be firm and don’t waver
Know your personal limits
CHOOSE YOUR WORDS CAREFULLY
PUTTING IT ALL TOGETHER
Notes
Glossary of Terms
Acknowledgments
About the Authors
Index
End User License Agreement
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