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Index
The Bullseye Principle: Mastering Intention-Based Communication Contents Introduction Chapter 1: Hit Your Mark : Utilizing Intention to Maximize Message Impact
THE LEGEND OF PHIL DAVISON CONSEQUENCES OF POOR COMMUNICATION THE PERSUASION EQUATION: INTENTION AND OBJECTIVE THE PINNACLE METHOD THREE-STEP PROCESS
Chapter 2: Define Your Personal Brand: Establishing and Projecting Executive Presence
BRANDING DEFINING YOUR PERSONAL BRAND CREATING A PERSONAL BRANDING STATEMENT THE POWER OF EXECUTIVE PRESENCE ELEMENTS OF EXECUTIVE PRESENCE
Confidence Credibility Appearance Vocal Dynamics Receptivity Manners Mindfulness Visibility Integrity Authenticity
Chapter 3: Land the Job: Strategic Interviewing Techniques to Get You Hired
PREPARING FOR YOUR INTERVIEW NAILING THE ACTUAL INTERVIEW
Proper greeting Body language Smile Vocal quality Be engaged
Chapter 4: Communicate Like a Leader: Influencing Emotion through Style and Delivery
HOW MEN AND WOMEN LEAD DIFFERENTLY EFFECTIVE LEADERSHIP COMMUNICATION
Embrace silence Vary the pace Avoid hedging language Beware of generalizations Limit jargon and acronyms Strive for simplicity
LEADERSHIP AND POWER STYLES OF LEADERSHIP
Autocratic leadership Democratic leadership Delegative leadership Transactional leadership Transformational leadership
Chapter 5: Inspire and Motivate Others: Engaging Workers and Leading a Team through Change
UNDERSTANDING EMPLOYEE ENGAGEMENT LEADING A TEAM THROUGH CHANGE
Developmental change Transitional change Transformational change
ENGAGING YOUR TEAM MEMBERS
Listen to feedback Set expectations Show appreciation Empower others
THE FORMULA FOR THE PERFECT PEP TALK
Chapter 6: Build Relationships: Making Connections, Establishing Trust, and Earning Respect
CONNECTING WITH OTHERS TO BUILD A NETWORK BUILDING YOUR NETWORK
Learn to be comfortable with breaking the ice Remember names Be present and pleasant Use mirroring Do your homework Discover where you can add value Show humility Be curious Exit like a champ
Chapter 7: Create a Memorable Narrative: Leveraging the Power of Storytelling in Business
CREATING HEROES AND VILLAINS
Exposition Inciting incident Rising action Climax Falling action Resolution Establish background information (exposition) Identify the problem (inciting incident) Detail the solution (rising action) Spotlight the result (climax) State the takeaway (falling action and resolution)
Chapter 8: Handle Difficult Conversations: Providing Feedback, Managing Emotions, and Speaking in the Moment
MANAGING EMOTIONAL INTERACTIONS HANDLING DIFFICULT QUESTIONS
Project confidence Pause before you start Slow down Choose your words carefully Say less
ASKING EFFECTIVE QUESTIONS
Organize your thoughts before asking the question Keep questions topic-related Make questions as specific as possible Keep questions concise Clearly articulate your question
DELIVERING FEEDBACK EFFECTIVELY
State feedback clearly and absolutely Ensure the feedback is timely Monitor intention cues Show empathy and concern Anticipate comments and questions Offer support and guidance
RECEIVING FEEDBACK EFFECTIVELY
Keep an open mind Listen to understand Don’t become defensive Check your ego Accept the feedback graciously Carefully evaluate criticism Look for lessons Ask questions to understand feedback Take time to process the information Develop an integration plan
Chapter 9: Run Killer Meetings: Facilitating Like a Pro to Get Results
FIVE DIFFERENT TYPES OF MEETINGS PART ONE: PRE-MEETING PREPARATION
Define your objective Invite carefully Consider the location Create an agenda Adjust room set-up Maximize turnout Prepare your materials
PART TWO: FACILITATING THE ACTUAL MEETING
Start the meeting promptly Kick it off with energy Set ground rules Encourage participation Stay on track Seek action Close strong
PART THREE: POST MEETING FOLLOW UP
Chapter 10: Make the Sale: Being Assertive, Influencing Others, and Preparing to Engage
PREPARATION IS KEY GET COMFORTABLE SAYING NO
Analyze the audience and the request Set boundaries and stick to them Take time to reflect before answering Understand what happens if you say yes Be firm and don’t waver Know your personal limits
CHOOSE YOUR WORDS CAREFULLY PUTTING IT ALL TOGETHER
Notes Glossary of Terms Acknowledgments About the Authors Index End User License Agreement
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