The Soft Edge, Where Great Companies Find Lasting Success by Karlgaard, Rich -- Read -- Imperial Library of Trantor

Index

Cover Contents Title Copyright Dedication Foreword Preface: A Tale of Transformation—and Lasting Productivity Gains Chapter 1: A Wellspring of Enduring Innovation: The Soft Edge

How a Simple Triangle Can Predict Long-Term Health The Triangle of Long-Term Company Success The Prize Is Continual Innovation and Lasting Success Why the Soft Edge Now? Notes

Chapter 2: Hard Versus Soft: The Fight for Resources

The Hard Edge Grew from Resource Scarcity “In the Future, the System Must Be First” Backlash Grows Against Lifeless Rationality How Edwards Deming Found the Magical Balance Hard-Edge Advantages Are Wonderful But Fleeting The Soft Edge Is the Key to Enduring Company Health Notes

Chapter 3: Trust: The Force Multiplier of All Things Good

Trust Is Worth $25 Billion in Sales Trust Is the Foundation of Greatness Building Trust Is Strategic—and Rare Trust Is the Bedrock of Innovation Trouble in Paradise: NetApp Does Trust Still Work When Sales Rejection Is the Norm? How Trust Creates Grit (and Vice Versa) How to Build a Culture of Trust, Inside and Out Use Data (Wisely) to Build Trust With Customers and Employees Data Visualization: A Catalyzer of Trust Gaining The Edge Notes

Chapter 4: Smarts: How Fast Can You and Your Company Adapt?

What, Exactly, Are Smarts? Grit Accelerates Learning The Knowledge Explosion: Mayo Clinic Stretch Your Neuroplasticity Learn from the Best Learn Fast from Your Mistakes How a Great Coach Got His Best Idea Think Laterally Dr. Watson, I Presume Can Mayo Learn Fast Enough to Avoid Disruption? Gaining the Edge Notes

Chapter 5: Teams: Great Things Come to the Lean and Diverse

Teams Are Old, Teamwork Is New The Mighty Power of the Two-Pizza Rule Getting Small and Fast: SAP If Sharing Is Good, Why Is It So Hard? Diversity Will Fail If It’s Shallow and Legalistic Why Cognitive Diversity Works Seek Different Perspectives, Common Core Values Three Essentials: Chemistry, Passion, and Grit Cultivate the Gifts of High Expectations Create Space for Personal Autonomy (with Boundaries) How to Use Crowdsourcing to Magnify Your Team Sociometrics: The Hard Science of Teamwork Gaining the Edge Notes

Chapter 6: Taste: Beauty Made Practical, Magic Made Profitable

What Is Taste and Why Is It So Valuable? The Big Three: Function, Form, Meaning Integration and Intelligence: Nest Labs How Specialized Lost Its Taste How to Reclaim Your Mojo Unlocking the Secrets of Taste Where Taste Meets Data Finding the Sweet Spot Gaining the Edge Notes

Chapter 7: Story: The Power of Story, Ancient and New

Story Is Narrative With Conflict Why Stories in Business? Story Gone Wrong: Dell Leadership and Storytelling Why Cirrus Pioneered the Whole-Airframe Parachute Good Stories and Storytelling When Your Customers Tell a Better Story Than You Can Technology Changes But Stories Endure Data Storytelling Gaining the Edge Notes

Conclusion: The Sweet Spot of High Performance

Innovation at Two Hundred Miles Per Hour

Afterword Acknowledgments About the Author Advertisement More from Wiley Index End User License Agreement