Communicating the UX Vision, 13 Anti-Patterns That Block Good Ideas by Schell, Martina -- Read -- Imperial Library of Trantor

Index

Cover Title page Table of Contents Copyright Dedication Foreword Acknowledgments Introduction Chapter 1: Speaking different languages

Abstract Summary The “Speaking Different Languages” anti-pattern You know you’re in it when… Patterns If others inflict this anti-pattern on you Terminology explained

Chapter 2: Having different KPIs

Abstract How organizations measure success Intrinsic motivation When KPIs clash Summary The “Having Different KPIs” anti-pattern You know you’re in it when … Patterns If others inflict this anti-pattern on you

Chapter 3: Not embracing everyone’s goals

Abstract Onto the right path The sore thumb paradox Summary The “Not Embracing Everyone’s Goals” anti-pattern You know you’re in it when… Patterns If others inflict this anti-pattern on you Terminology explained

Chapter 4: Presenting without contextualizing

Abstract Common assets for providing context Telling the story of UX Getting good feedback Summary The “Presenting Without Contextualizing” anti-pattern You know you’re in it when… How to break the anti-pattern Patterns If others inflict this anti-pattern on you Terminology explained

Chapter 5: Being in the room but not present

Abstract What is your job? New software development processes, new collaboration models Collaborating in iterative environments Focus in an open-plan world Summary The “Being in the room but not present” anti-pattern You’ll know you’re in it when … Patterns – how to be a better collaborator What to do when someone is locking you out of their silo Terminology explained

Chapter 6: Not having a consistent design language

Abstract Say what? Buzzword Bingo A consistent design language If you liked it, you should have put a label on it A note on labeling files What do you do? A step too far Summary The “Not Having A Consistent Design Language” anti-pattern You know you’re in it when… Patterns If others subject you to this anti-pattern Terminology explained

Chapter 7: Throwing deliverables over the fence

Abstract Tearing down the fence Of fences and other obstacles Code quality Making the case Find a shared rhythm Collaborate across the project timeline Deliver awesome products Summary The “Throwing Deliverables Over The Fence” anti-pattern You know you’re in it when… Patterns What to do if others throw deliverables over the fence to you Terminology explained

Chapter 8: Living in the deliverables

Abstract Best-in-show deliverables Conversations, not lectures Collaborate, collaborate, collaborate Make space for collaboration Leaner, meaner... UX Prototyping What if you work in an agency? Collect user feedback Summary The “Living in the Deliverables” anti-pattern You know you’re in it when… Patterns If others inflict this anti-pattern on you Terminology explained

Chapter 9: Assuming others don’t get design

Abstract A note from the authors Creating design and understanding design Pretentious little jerks Pitchslapped We live in a designed world “Creative” isn’t a noun How can you make sharing easier? Feeding back Well-intended suggestions Get the HiPPO on board Some people view creativity as risk The “Assuming Others Don’t Get Design” anti-pattern You know you’re in it when… Patterns – making sharing easier Patterns – principles to strive for If others inflict this anti-pattern on you Terminology explained

Chapter 10: Insisting on perfection

Abstract Delivering on your vision Setting expectations Introducing a functional grammar Trade-offs Sustainable pace UX debt Knowing when you’re done Take inspiration from start-up entrepreneurs Launch your idea in 3 hours, 24 hours, a weekend Summary The “Living in the Deliverables” anti-pattern You know you’re in this anti-pattern when… Patterns If others inflict this anti-pattern on you Terminology explained

Chapter 11: Responding to tone, not content

Abstract Nonverbal, not unimportant Tone varies with culture Gaps in understanding Who you are and who you’re perceived to be The IKEA effect strikes again Respondent fatigue Summary The “Responding to Tone, Not Content” anti-pattern The patterns You’ll know when you have encountered this anti-pattern, because … What to do when someone is being confrontational or misunderstanding your tone Tips Terminology explained

Chapter 12: Defending too hard

Abstract Spotting this type of client The hidden cost Business theater Summary The “Defending Too Hard” anti-pattern You’ll know you’re in it when … The patterns What to do when someone keeps repeating the same objection Tips Terminology explained

Chapter 13: Not defending hard enough

Abstract Everyone’s a critic What is the right decision? Using the Five Whys to understand business value Shortcut: Always defend user research Summary The “Not Defending Hard Enough” anti-pattern You know you’re in it when … The patterns How to remedy a wrongly given-up point Tips Terminology explained

Chapter 14: Identifying and fixing your own anti-patterns

Abstract The tip-off The cool-down Get an outside perspective Find the common factor Forgive yourself Identify some patterns Make it a habit Keep going

Chapter 15: Relaxation techniques at work

Abstract In the moment Lifestyle About the author

Chapter 16: Group design techniques

Abstract How many people to invite? How much time to budget? How to facilitate a group In the room Try out new formats How to prioritize Dot voting Prioritization matrix

Conclusion Glossary Index