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Index
Preface
What’s New in the Fourth Edition Organization of This Book Audience for This Book Conventions Used in This Book Contacting the Authors Using Code Examples Safari® Books Online How to Contact Us Acknowledgments
I. Introducing Information Architecture 1. The Problems That Information Architecture Solves
Hello, iTunes The Problems Information Architecture Addresses
Information Overload More Ways to Access Information
Enter Information Architecture
Places Made of Language Coherence Across Channels Systems Thinking
Recap
2. Defining Information Architecture
A Definition Just Because You Can’t See It, Doesn’t Mean It Isn’t There Toward a Damned Good Information Architecture
Context Content Users
Recap
3. Design for Finding
The “Too-Simple” Information Model Information Needs Information-Seeking Behaviors Learning About Information Needs and Information-Seeking Behaviors Recap
4. Design for Understanding
A Sense of Place The Architecture of (Real-World) Places Places Made of Information Organizing Principles Structure and Order Typologies Modularity and Extensibility The Happiest Place(s) on Earth Recap
II. Basic Principles of Information Architecture 5. The Anatomy of an Information Architecture
Visualizing Information Architecture Top-Down Information Architecture Bottom-Up Information Architecture Invisible Information Architecture Information Architecture Components
Browsing Aids Search Aids Content and Tasks “Invisible” Components
Recap
6. Organization Systems
Challenges of Organizing Information
Ambiguity Heterogeneity Differences in Perspectives Internal Politics
Organizing Information Environments Organization Schemes
Exact Organization Schemes
Alphabetical Chronological Geographical
Ambiguous Organization Schemes
Topical organization scheme Task-oriented schemes Audience-specific scheme Metaphor-driven scheme Hybrid schemes
Organization Structures
The Hierarchy: A Top-Down Approach
Designing hierarchies
The Database Model: A Bottom-Up Approach Hypertext
Social Classification Creating Cohesive Organization Systems Recap
7. Labeling Systems
Why You Should Care About Labeling Varieties of Labels
Labels as Contextual Links
Labels as Headings
Labels within Navigation Systems Labels as Index Terms Iconic Labels
Designing Labels
General Guidelines
Narrow scope whenever possible Labeling is easier if your content, users, and context are kept simple and focused. Develop consistent labeling systems, not labels
Sources of Labeling Systems
Your current information environment Comparable and competitive environments Controlled vocabularies and thesauri
Creating New Labeling Systems
Content analysis Content authors User advocates and subject matter experts Directly from users
Card sorting Free-listing
Indirectly from users
Search-log analysis
Tuning and Tweaking
Recap
8. Navigation Systems
Types of Navigation Systems Gray Matters Browser Navigation Features Placemaking Improving Flexibility Embedded Navigation Systems
Global Navigation Systems Local Navigation Systems Contextual Navigation Implementing Embedded Navigation
Supplemental Navigation Systems
Sitemaps Indexes Guides Configurators Search
Advanced Navigation Approaches
Personalization and Customization Visualization Social Navigation
Recap
9. Search Systems
Does Your Product Need Search? Search System Anatomy Choosing What to Index
Determining Search Zones
Navigation versus destination Indexing for specific audiences Indexing by topic Indexing recent content
Selecting Content Components to Index
Search Algorithms
Pattern-Matching Algorithms
Recall and precision
Other Approaches
Query Builders Presenting Results
Which Content Components to Display How Many Documents to Display Listing Results
Sorting by alphabet Sorting by chronology Ranking by relevance Ranking by popularity Ranking by users’ or experts’ ratings Ranking by pay-for-placement
Grouping Results Acting on Results
Call to action Select a subset of results Save a search
Designing the Search Interface
The Box Autocomplete and Autosuggest Advanced Search Supporting Revision
Repeat search in results page Explain where results come from Explain what the user did Integrate searching with browsing
When Users Get Stuck
Where to Learn More Recap
10. Thesauri, Controlled Vocabularies, and Metadata
Metadata Controlled Vocabularies
Synonym Rings Authority Files Classification Schemes Thesauri
Technical Lingo A Thesaurus in Action Types of Thesauri
Classic Thesaurus Indexing Thesaurus Searching Thesaurus
Thesaurus Standards Semantic Relationships
Equivalence Hierarchical Associative
Preferred Terms
Term Form Term Selection Term Definition Term Specificity
Polyhierarchy Faceted Classification Recap
III. Getting Information Architecture Done 11. Research
A Research Framework Context
Getting Buy-In Background Research Introductory Presentations Research Meetings
Strategy team meeting Content management meeting Information technology meeting
Stakeholder Interviews Technology Assessment
Content
Heuristic Evaluation Content Analysis
Gathering content Analyzing content
Content Mapping Benchmarking
Competitive benchmarking Before-and-after benchmarking
Users
Usage Analysis Search-Log Analysis Customer-Support Data
Participant Definition and Recruiting
Surveys Contextual Inquiry Focus Groups
User Research Sessions
Interviews Card Sorting User Testing
In Defense of Research
Overcoming Research Resistance
You’re likely to save time and money by doing research Managers don’t know what your users want We need to do information architecture research
Recap
12. Strategy
What Is an Information Architecture Strategy? Strategies Under Attack From Research to Strategy Developing the Strategy
Think Articulate Communicate Test
Work Products and Deliverables
Metaphor Exploration Scenarios
Sample scenario
Case Studies and Stories Conceptual Diagrams Sitemaps and Wireframes
The Strategy Report
A Sample Strategy Report
Executive summary Audiences, mission, and vision for the site Lessons learned Architectural strategies and approaches Content management
The Project Plan Presentations Recap
13. Design and Documentation
Guidelines for Diagramming an Information Architecture Communicating Visually Sitemaps
High-Level Architecture Sitemaps Digging Deeper into Sitemaps Keeping Sitemaps Simple Detailed Sitemaps Organizing Your Sitemaps
Wireframes
Types of Wireframes Wireframe Guidelines
Content Mapping and Inventory Content Models
Why Do They Matter?
Supporting contextual navigation Coping with large amounts of content
An Example A Valuable Process
Controlled Vocabularies Design Collaboration
Design Sketches Interactive Prototypes Point-of-Production Information Architecture
Putting It All Together: Information Architecture Style Guides
The “Why” Stuff The “How” Stuff
Recap
A. CODA
Putting the Arc in Information Architecture A Recap of What We’ve Learned Now It’s Your Turn
B. Appendix
Books Professional Organizations
Index
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