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Index
Title
Contents
Preface
Chapter 1. The Art of Thinking Backwards
Chapter 2. What’s the Question?
Chapter 3. The Drivers
Chapter 4. Measuring Performance
Chapter 5. What about the Data?
Chapter 6. What are we Missing?
Chapter 7. The Finish Line
Appendix A: Where are the Traps? Thoughts on Bias
Appendix B: A Practitioner’s Checklist
Appendix C: Learning from Mistakes—Original Documentation
Bibliography
About the Author
Copyright
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