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Index
Copyright Page
Contents
List of case studies
List of figures
List of tables
Acknowledgements
Preface
1 Introducing organisation design
Organisation design: what it is and is not
Organisation design is driven by strategy and operating context
Organisation design requires holistic thinking
Designing for the future is better than designing for now
Organisation design happens as much through social interactions as planning
Organisation design is always resource intensive
Organisation design is a fundamental process, not a repair job
Summary
2 Models, approaches and designs
Models
Approaches
Designs
Reflections on the case study
Tools for the case study
Summary
3 Organisational structures
Functional structure
Divisional/product structure
Divisional/geographic or market structure
Divisional/process structure
Divisional/customer structure
Matrix structure
Network structure
Cluster structure
“Life-form” structure
Structure decisions
Layers and spans
Reflections on the case study
Tools for the case study
Summary
4 Planning and sequencing the organisation design
High-level design plan and sequence
The business case for change
The organisation design programme
The four phases of the design process
Reflections on the case study
Tools for the case study
Summary
5 Measurement
Choosing measurement tools
Measurement principles
Reflections on the case study
Tools for the case study
Summary
6 Stakeholder engagement
Five steps of the stakeholder engagement process
Factors indicating stakeholder engagement
Reflections on the case study
Tools for the case study
Summary
7 Leadership and organisation design
Formal leadership in organisation design
Informal leadership
Working together
Reflections on the case study
Tools for the case study
Summary
8 Culture and group processes
Organisational culture
Group processes
Reflections on the case study
Tools for the case study
Summary
9 Continuous design
Why continuous design capacity is required
Building the capability for continuous design
Reflections on the case study
Tools for the case study
Summary
Notes and sources
Organisation design models
Glossary
Index
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