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Preface
Who This Book Is For
Who This Book Is Not For
What You’ll Learn
Other Learning Options
If You Like (or Don’t Like) This Book
Conventions Used in This Book
Using Code Examples
How to Contact Us
Safari® Books Online
Acknowledgments
1. Introducing Web Analytics
Defining Web Analytics
Quantitative and Qualitative Data
The Continuous Improvement Process
Measuring Outcomes
What Google Analytics Contributes
How Google Analytics Fits in the Analytics Ecosystem
2. Creating an Implementation Plan
Gather Business Requirements
Analyze and Document Website Architecture
Create an Account and Configure Your Profile
Configure the Tracking Code and Tag Pages
Tag Marketing Campaigns
Create Additional User Accounts and Configure Reporting Features
Perform Optional Configuration Steps
3. Under the Covers: How Google Analytics Works
Data Collection and Processing
Reports
About the Tracking Code
The Mobile Tracking Code
App Tracking
The (Very) Old Tracking Code: urchin.js
Understanding Pageviews
4. Tracking Visitor Clicks, Outbound Links, and Non-HTML Files
About the Tracking Cookies
5. Google Analytics Accounts and Profiles
Google Analytics Accounts
Creating a Google Analytics Account
Creating Additional Profiles
Access Levels
All About Profiles
Basic Profile Settings
Profile Name
Website URL
Time Zone
Default Page
Exclude URL Query Parameters
E-Commerce Settings
Tracking On-Site Search
Basic implementation
Advanced implementation
Applying Cost Data
6. Filters
Filter Fields
Filter Patterns
Filter Type
Include/Exclude Filters
Search and Replace Filters
Lowercase/Uppercase Filters
Advanced Profile Filters
Predefined Filters
7. Tracking Conversions with Goals and Funnels
Goals
Time on Site
Pages per Visit
URL Destinations
Additional Goal Settings
Tracking Defined Processes with Funnels
8. Must-Have Profiles
Profile Roles
Raw Data Profile
Master Profile
Test Profile
Access-Based Profiles
Using Profiles to Segment Data
Exclude Internal Traffic
Include Valid Traffic
Force Request URI to Lowercase
Force Campaign Parameters to Lowercase
Keeping Track of Your Configuration Changes
9. Marketing Campaign Tracking
How It Works
How to Tag Links
Tracking AdWords
Tracking Other CPC Sources
Tracking Email
Email Messages to Complete Conversion Activities
Embedding Campaign Tags Within a Page
Understanding Conversion Attribution
Tracking Internal Marketing Campaigns
Step 1: Create a New Profile
Step 2: Tag Your Internal Campaigns
Step 3: Configure Site Search Settings
The Reports
10. Advanced Tracking Techniques
Tracking Across Multiple Domains
How It Works
Implementation
Tracking Across Multiple Subdomains
Implementation
Tracking Across Multiple Domains with Multiple Subdomains
Frames and iFrames
Frames
iFrames
E-Commerce Tracking
How It Works
Implementation
Common E-Commerce Problems
Garbled data in e-commerce reports
All transaction sources are your website
Missing transactions
Tracking third-party e-commerce platforms
Yahoo! store transactions
Inflated e-commerce revenue
Using E-Commerce Tracking on Non-E-Commerce Sites
Event Tracking
Getting Started with Event Tracking
Understanding the data model
Pulling It All Together
Implementation
Step 1: Tag your pages
Step 2: Add code to create event data
Reporting
Tracking a Distributed Object
Tracking clicks as events
Custom Variables
Custom Variable Implementation
Custom Variable Reporting
Segmenting Members from Nonmembers
Custom Variables for E-Commerce
Custom Variables for Publishers
Roll-Up Reporting
Roll-up reporting for subdomains
Roll-up reporting across multiple domains
11. Enterprise Implementation Considerations
Issue #1: Roll-Up Reporting
Issue #2: Unique Visitors
Issue #3: Page Tagging
Issue #4: Hosting External JavaScript
Issue #5: URL Structure
Issue #6: Campaign Tracking
Issue #7: Data Integration
Issue #8: E-Commerce Data
Issue #9: AdWords Cost Data
12. CRM Integration
Using Regular Expressions to Extend Goals
13. Tools and Add-Ons
Reporting and Analysis Tools
Juice Concentrate
Google Analytics Report Enhancer
Keyword Trends in Google Analytics
Debugging Tools
Firebug
LiveHTTPHeaders
Firefox Web Developer
Regex Coach
Time
A. Google Analytics Compliance with WAA Standards
B. Regular Expressions
Wildcards
Quantifiers
Operators
Anchors
Index
About the Author
Colophon
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