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Cover
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Acknowledgments
About the Author
Introduction
Phase 1: Installing Hardware and Software
Task 1.1: Preventing ESD Damage
Task 1.2: Installing RAM
Task 1.3: Installing a PCI Card
Task 1.4: Installing a PCI Express Card
Task 1.5: Installing a Power Supply
Task 1.6: Installing an IDE Hard Drive
Task 1.7: Installing a SATA Hard Drive
Task 1.8: Moving an Operating System to a New SATA Drive with Acronis True Image
Task 1.9: Installing a SCSI Drive
Task 1.10: Installing a DVD Drive
Task 1.11: Installing a Video Card
Task 1.12: Installing a Laptop Keyboard
Task 1.13: Installing SO-DIMM in a Laptop
Task 1.14: Installing a Laptop Hard Drive
Task 1.15: Installing a Laptop Optical Drive
Task 1.16: Installing a KVM Switch
Task 1.17: Installing Drivers from a Disc
Task 1.18: Installing Drivers from the Internet
Task 1.19: Reformatting a Hard Drive Using Windows XP
Task 1.20: Installing Windows XP Professional as a Fresh Install
Task 1.21: Installing Windows Vista as a Fresh Install
Task 1.22: Installing Microsoft Applications in Windows XP
Task 1.23: Uninstalling Software in Windows XP
Task 1.24: Uninstalling an Application Using Windows 7 Programs and Features
Task 1.25: Upgrading from Windows XP to Windows 7
Task 1.26: Shutting Down Background Processes in Windows 7
Task 1.27: Installing a Local Printer
Task 1.28: Installing Printer Drivers
Task 1.29: Installing a Bluetooth Printer on Windows 7
Task 1.30: Installing a Bluetooth Device for Pairing with Windows 7
Task 1.31: Syncing a Mobile Device with Media Player in Windows 7
Phase 2: Maintaining and Documenting Computer Systems
Task 2.1: Identifying a Motherboard
Task 2.2: Identifying a Power Supply
Task 2.3: Performing a Quick Test and Replacing a Power Supply
Task 2.4: Searching for Windows Vista Drivers
Task 2.5: Listing All of the Drivers Installed on a Windows 7 PC
Task 2.6: Cleaning Fans
Task 2.7: Oiling Fans
Task 2.8: Defragging a Hard Drive
Task 2.9: Scheduling Automatic Defragging in Windows 7
Task 2.10: Defragmenting a Single File
Task 2.11: Updating Security Patches
Task 2.12: Checking Internal Connectors
Task 2.13: Backing Up with Acronis True Image Home
Task 2.14: Flashing the BIOS
Task 2.15: Changing the CMOS Battery to Correct a Slow PC Clock
Task 2.16: Resetting Passwords
Task 2.17: Creating a New Local User in Windows Vista
Task 2.18: Testing Ports with an Online Scanner
Task 2.19: Changing Printer Toner
Task 2.20: Scanning a Document Using Windows 7
Task 2.21: Managing Windows Startup and Recovery Behavior in Windows XP
Task 2.22: Turning Windows 7 Features On or Off
Task 2.23: Controlling AutoPlay Settings in Windows 7
Task 2.24: Setting Up Advanced File Sharing in Windows 7
Task 2.25: Installing Windows Live Mail
Task 2.26: Configuring Mail Accounts in Windows Live
Task 2.27: Rolling Back Device Drivers
Task 2.28: Disabling and Removing Hardware Devices
Phase 3: Networking Computer Systems
Task 3.1: Mapping Drives
Task 3.2: Creating File Shares
Task 3.3: Configuring PCs to Use Dynamic Addressing
Task 3.4: Releasing and Renewing a Dynamic Address Assignment
Task 3.5: Installing a Network Printer
Task 3.6: Making a Straight-Through Cable
Task 3.7: Making a Crossover Cable
Task 3.8: Testing Network Cables
Task 3.9: Joining a Computer to a Domain
Task 3.10: Creating a User in Active Directory
Task 3.11: Setting Up a Local User ID
Task 3.12: Adding a Multi-Port Card to a PC
Task 3.13: Setting Up VPN on a PC
Task 3.14: Connecting a PC to a Network Printer
Task 3.15: Managing Windows Vista Outbound Firewall Settings
Task 3.16: Monitoring Network Activity with Windows Vista Firewall
Task 3.17: Configuring MAC Filtering on a Wireless Router
Task 3.18: Turning Off SSID Broadcasts on a Wireless Router
Task 3.19: Changing the Default Username and Password on a Wireless Router
Task 3.20: Setting Up a Mobile Phone to Use Email
Task 3.21: Setting Up Windows Live Mobile
Phase 4: Troubleshooting and Restoring Computer Systems
Task 4.1: Scanning for and Removing Viruses
Task 4.2: Using Restore Point in Windows 7
Task 4.3: Troubleshooting in Windows 7 Using the Action Center
Task 4.4: Scanning for and Removing Malware
Task 4.5: Scanning for Rootkits
Task 4.6: Backing Up Outlook
Task 4.7: Quickly Diagnosing Windows Vista Problems
Task 4.8: Troubleshooting a Randomly Rebooting PC
Task 4.9: Troubleshooting an Intermittent Boot Failure of a PC
Task 4.10: Troubleshooting a Failed RAM Upgrade
Task 4.11: Troubleshooting a PC That Can’t Print to a Local Printer
Task 4.12: Troubleshooting a PC That Can’t Print to a Network Printer
Task 4.13: Troubleshooting the Error Message “The Specified Domain Either Does Not Exist or Could Not Be Contacted”
Task 4.14: Troubleshooting the Error Message “Print Processor Unknown”
Task 4.15: Troubleshooting a System Conflict with a Hidden Device
Task 4.16: Troubleshooting a Word Template Error Message
Task 4.17: Troubleshooting a Serious System Error in Windows 7
Task 4.18: Troubleshooting No Monitor Image When the PC Is Powered Up
Task 4.19: Troubleshooting the Inability to Connect to a Mapped Drive
Task 4.20: Troubleshooting the Inability to Access a Shared Folder on a Remote Computer
Task 4.21: Troubleshooting the Inability to Connect to the Network
Task 4.22: Troubleshooting Connection Problems with an External USB Hard Drive
Task 4.23: Troubleshooting a Scanner Problem
Task 4.24: Troubleshooting a Laptop Wi-Fi Connection Failure
Task 4.25: Troubleshooting the Failure of a Hard-Disk Drive
Task 4.26: Troubleshooting a Persistent “Align Print Cartridges” Message after Cartridges Have Been Replaced and Aligned
Index
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