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Index
Title Page
Copyright page
Dedication
Acknowledgments
Contents
Preface
How to use this book
Part 1: General Conversation
Part 2: At Work
Part 3: Conflicts and Anger
Part 4: Diplomacy
Part 5: Negotiation
Part 6: Problem Solving
Part 7: Courtesy
Part 8: Machiavellian Techniques
Bonus Section
Index
About the Author
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