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Index
Foreword
Prologue
Chapter 1
Why change?
Chapter 2
Before you begin
Chapter 3
Where to start
Chapter 4
The first team
Chapter 5
Preparing the ground
Chapter 6
Building credibility
Chapter 7
Winning the arguments
Chapter 8
Reverting to type
Chapter 9
Running the numbers
Chapter 10
Consistent, not uniform
Chapter 11
Setting the standard
Chapter 12
Finding leaders
Chapter 13
What comes next
Epilogue
Acknowledgements
About the authors
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