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Index
Cover
Epigraph
Title page
Copyright
Dedication
ABOUT THE AUTHORS
ACKNOWLEDGEMENTS
INTRODUCTION
PART I WHAT IS GOING ON?
CHAPTER 1 GOSSIP CULTURE
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 2 UNPROFESSIONAL CONDUCT
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 3 TOXIC PERSONALITIES
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 4 PERSONAL CRISIS
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 5 WORKPLACE ROMANCE
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 6 FAMILY TIES
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 7 LACK OF DIVERSITY AND INCLUSION
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 8 UNRESOLVED HISTORICAL ISSUE
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 9 THE MANAGER’S STYLE
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 10 UNHEALTHY COMPETITION
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 11 NO CLARITY, NO ACCOUNTABILITY
WHAT’S GOING ON
IMPACT ON THE TEAM
CHAPTER 12 OVERWORK
WHAT’S GOING ON
IMPACT ON THE TEAM
PART II THE FIX YOUR TEAM TOOLKIT
CHAPTER 13 WHERE TO START
INDIVIDUAL DYNAMICS, CONTEXT AND CULTURE
IS THE ‘SURFACE’ PROBLEM HIDING THE REAL PROBLEM?
IS MORE THAN ONE PROBLEM AT PLAY?
DO YOU NEED MORE INFORMATION?
WHAT IF THE WHOLE ORGANISATION IS BROKEN?
THERE IS NO MAGIC BULLET
CHOOSING THE INTERVENTIONS
CHAPTER 14 THE FIX: ADDRESS UNHEALTHY CONFLICT
TOOL #1 TRAIN EVERYONE TO HAVE IMPORTANT CONVERSATIONS
TOOL #2 OFFER FACILITATED DISCUSSION, MEDIATION OR CONFLICT COACHING
CHAPTER 15 THE FIX: ADDRESS UNCONSTRUCTIVE INDIVIDUAL BEHAVIOUR
TOOL #3 COUNSEL THE BAD APPLE OR UNPROFESSIONAL TEAM MEMBER
TOOL #4 GET THE ORGANISATION TO INVESTIGATE THE APPARENT MISCONDUCT AND DISCIPLINE THE WRONGDOER
CHAPTER 16 THE FIX: DEVELOP THE TEAM’S CHARACTER AND CONNECTIONS
TOOL #5 NEXT HIRE
TOOL #6 DEVELOP SELF-REFLECTION IN THE WHOLE TEAM
TOOL #7 BUILD THE TEAM’S CONNECTIONS
CHAPTER 17 THE FIX: ALIGN WITH VALUES
TOOL #8 DIVERSITY AND INCLUSION INITIATIVES
TOOL #9 MAKE SURE THE ORGANISATION’S VALUES AND BEHAVIOURAL EXPECTATIONS ARE KNOWN, CLEAR, UNDERSTOOD AND REAL
TOOL #10 BUILD A CULTURE OF FEEDBACK
CHAPTER 18 THE FIX: DEVELOP LEADERSHIP AND MANAGEMENT
TOOL #11 TRAIN THE MANAGER
TOOL #12 ENSURE CLARITY — HOLD PEOPLE ACCOUNTABLE!
CHAPTER 19 THE FIX: CARE FOR EACH OTHER
TOOL #13 SUPPORT THE TEAM THROUGH PERSONAL CRISES AND CHALLENGES
TOOL #14 DEALING WITH OVERWORK
PART III MAKING IT WORK
CHAPTER 20 CREATE A PROJECT PLAN
WHAT HAS ALREADY BEEN TRIED?
TIMING AND SEQUENCE OF STEPS
USING INTERNAL RESOURCES AND DO-IT-YOURSELF
HOW YOU WILL MEASURE SUCCESS
CHAPTER 21 BUILD A BUSINESS CASE
SOCIALISE THE ISSUE FIRST
FINANCIAL RESOURCING
ARTICULATE THE VALUE OF FIXING YOUR TEAM
FRAMING YOUR CASE
CHAPTER 22 READY TO LAUNCH
CHAPTER 23 BUCKLE UP! LOOK AFTER YOURSELF
1. REFLECT ON YOUR EMOTIONAL STATE
2. KEEP YOUR EYE ON THE BIGGER PICTURE
3. KEEP UP YOUR ENERGY LEVELS
4. DEBRIEF, DEBRIEF, DEBRIEF
AS YOU SET OUT TO FIX YOUR TEAM …
FIX YOUR TEAM TOOLKIT
SELECT RESEARCH CITATIONS
INDEX
END USER LICENSE AGREEMENT
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