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Index
Cover
Title Page
Copyright
Dedication
Contents
Introduction: Why This Is Important
1. Righting Wrongs
2. “I’m Sorry”: Expressing Regret
3. “I Was Wrong”: Accepting Responsibility
4. “How Can I Make It Right?”: Making Restitution
5. “I’ll Take Steps To Prevent a Recurrence”: Planned Change
6. “Can You Find It in Your Heart…”: Requesting Forgiveness
7. How Do You Say You’re Sorry?
8. What If You Don’t Want to Apologize?
9. Learning to Forgive
10. Healing Your Family Relationships
11. Choosing to Forgive Yourself
12. Truly Sorry, Truly Forgiven
Things Not to Say When Apologizing
Things to Say When Apologizing
The Apology Language Profile
Acknowledgments
Notes
About the Authors
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