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Imperial Library
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Index
Coverpage
Titlepage
Copyright
Contents
About the Authors
Introduction
Summary of Summaries
Chapter 1: Step 1: Build a Superb Brand
Chapter 2: Step 2: Grow and Tap Your Network
Chapter 3: Step 3: Develop Products Customers Love
Chapter 4: Step 4: Sell Your Products and Services Cost Effectively
Chapter 5: Step 5: Control Your Costs and Increase Your Productivity
Chapter 6: Step 6: Take Charge
Chapter 7: Recruit, Motivate, and Retain a Superior Workforce
Chapter 8: Deal with Customer Complaints Head-On
Chapter 9: Manage Yourself
Chapter 10: Become a Better Negotiator
Index
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