Small Talk by Weston, Diane -- Read -- Imperial Library of Trantor

Index

Part 1 Small Talk Novice Part 1 Small Talk Novice

Why small talk? What this book will teach you Basics of Human Interaction Introverts and Extroverts Basics of Communication

Four-Ear Model 5 Axioms of Communication

Non-Verbal Communication

Facial expression Tone of voice Posture and gestures

How to Use Body Language when Making Small Talk

SOFTEN for positive non-verbal behaviours

Part 2 Small Talk Apprentice Part 2 Small Talk Apprentice

Create a Positive Mindset

Trust in your own value Be kind to yourself Stop fearing being judged Feel you are part of the group already

General Rules for Small Talk

Listen Be curious Provide information about yourself Be respectful Be honest Watch non-verbal cues Detect clues Be emphatic You don’t have to be right

First Impressions

Presence Positivity Eye contact

Nerves and Social Anxiety

How can breathing help?

Part 3 Small Talk Master Part 3 Small Talk Master

First Rule of Conversation: Complete Attention Who To Talk To

Group versus one-on-one Approaching a person standing alone Approaching a group Make a decision based on each individual situation

Conversation Starters

Shared experience

Ice Breaker Comments Small Talk Techniques

The ARE Technique The FORD small talk method Other acronyms Example conversation using the FORD method How to keep the conversation going How to exit a conversation

Example Conversations Troubleshooting

Conversation won’t start Conversation stalls Conversation partner gets glazed eyes Conversation won’t end Conversational Black Hole

Conclusion