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Index
How The World Became Flat..........................................................................
One: While I Was Sleeping...........................................................................
Two: The Ten Forces That Flattened The World........................................................
Flattener #1: 11/9/89, When the Walls Came Down and the Windows Went Up .....57
Flattener #2: 8/9/95, When Netscape Went Public ....................................................
Flattener #3: Work Flow Software, Let's Do Lunch: Have Your Application, Talk to
Flattener #4: Open-Sourcing, Self-Organizing Collaborative Communities ..............100
Flattener #5: Outsourcing, Y2K......................................................................
Flattener #6: Offshoring, Running with Gazelles, Eating with Lions..........................141
Flattener #7: Supply-Chaining, Eating Sushi in Arkansas ............................................
Flattener #8: Insourcing, What the Guys in Funny Brown Shorts Are Really Doing176
Flattener #9: In-forming, Google, Yahoo!, MSN Web Search .......................................185
Flattener #10: The Steroids, Digital, Mobile, Personal, and Virtual.............................197
Three: The Triple Convergence ......................................................................
Four: The Great Sorting Out ........................................................................
America And The Flat World....................................................................... 2
Five: America And Free Trade .......................................................................
Six: The Untouchables ..............................................................................
Seven: The Quiet Crisis ............................................................................
Eight: This Is Not A Test ..........................................................................
Developing Countries And The Flat World............................................... 376
Nine: The Virgin Of Guadalupe.......................................................................
Companies And The Flat World.................................................................. 412
Ten: How Companies Cope.............................................................................
Geopolitics And The Flat World................................................................. 449
Eleven: The Unflat World, No Guns Or Cell Phones Allowed.........................................450
Twelve: The Dell Theory Of Conflict Prevention, Old-Time Versus Just-In-Time ........504
Conclusion: Imagination............................................................................
Thirteen: 11/9 Versus 9/11..........................................................................
Acknowledgments ...................................................................................
Index .............................................................................................
Table of Contents
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