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Index
Executive Summary
Foreword by Peter Coffee
Preface
Introduction
Who should read this book?
The Power of force.com in a Nutshell
A N E XAMPLE
T HE POWER OF THE “PLATFORM”
H IGHLIGHTS OF FORCE.COM
FORCE.COM P OSITIONING
I N A N UTSHELL
The New Digital Economy
D IGITIZED P ROCESSES
D IGITIZED S ERVICES
D IGITIZED D ELIVERY
C ONCLUSION
A Radical Change in Business Use of Information Technology
T HE CHANGING ROLE OF IT
T AKING AN O UTSIDE -I N A PPROACH TO IT, BY A NDY M ULHOLLAND
C ONCLUSION
A PPLICATION C HARACTERISTICS IN THE N EW D IGITAL E CONOMY
The Inadequacies of Today’s Development Options
T RADITIONAL A PPLICATION D EVELOPMENT
A D H OC A PPLICATION D EVELOPMENT
A Digital Business Platform
T HE P REREQUISITES FOR A DBP
T HE F OUNDATION OF A DBP
T HE B UILDING B LOCKS OF A DBP
Prerequisites
C LOUD C OMPUTING C HANGES E VERYTHING
T HE R ISE OF THE C ITIZEN D EVELOPER
W EB S ERVICES : T HE API R EVOLUTION
C LICKS AND C ODE, BY S TEVE W OOD
A P ARADIGM S HIFT
A QUANTUM LEAP FORWARD
Foundation
I NFRASTRUCTURE
M ULTI-TENANCY
M ETADATA
A PPLICATION F RAMEWORK
S ECURITY , P RIVACY AND T RUST
S UMMARY
Building Blocks
S OCIAL
M OBILE
D ATABASE
W ORKFLOW, BY S TEVE W OOD
A PPEXCHANGE
S UMMARY
Implementation
A S ITUATIONAL M INDSET
E MERGENT M ETHODOLOGY
S UPPORTING FORCE.COM IN THE E NTERPRISE
S UMMARY
The Role of IT
F ACILITATION
S EEDING D ATA
L IGHTWEIGHT GOVERNANCE
A NEW OPPORTUNITY FOR IT
S UMMARY
Migration
M IGRATION D RIVERS
M IGRATION M ETHODOLOGY
M IGRATION S TRATEGIES
M IGRATING L OTUS N OTES, BY F RANCOIS K OUTCHOUK
M IGRATING MS A CCESS AND MS E XCEL
A C OMPREHENSIVE E NTERPRISE S TRATEGY
Case Studies
C ASE S TUDY 1: B OTTOM -U P
C ASE S TUDY 2: T OP -D OWN
What next?
W HO IS THE BUYER OF FORCE.COM?
S EVEN STEPS TO GET YOU GOING
Conclusion
Need help?
Appendix A: Best Practices
M ANAGEMENT
D ATABASE
A NALYSIS
D ESIGN
D EVELOPMENT
L ICENSING
Appendix B: Leveraging force.com
T HE POTENTIAL IMPACT OF FORCE.COM
N EW TYPES OF APPLICATIONS WITH FORCE.COM
Appendix C: The Big Picture
IT 2.0
T HE IT 2.0 W HEEL OF F ORTUNE
Further Reading
Index
About the Authors
J ONATHAN S APIR
S TEVE W OOD
F RANCOIS K OUTCHOUK
P ETER C OFFEE
A NDY M ULHOLLAND
Acknowledgments
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