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Index
Title Page
Copyright Page
Dedication
Contents
Preface
Acknowledgments
1. The New Library Workplace: Not So Quiet
2. Three Keys to a Safer Library: Security-Aware Staff, Creative Customer Service Skills, and Enforced Codes of Conduct
3. Challenging Patron Behaviors
4. Common Types of Challenging Patrons
5. Understanding Threats and Getting Help
6. Workplace Violence: Awareness, Prevention, and Response
7. Conducting Your Own Site Security Survey
8. Community Partnerships: Law Enforcement, Mental Health, and Homeless Services
9. Staff Development for a Safer Library: Results, Not Just Rules
Appendix A: Library Security Survey Checklist
Appendix B: Sample Library Security Suggestions for Site Survey Reports
Appendix C: Sample Staff Training Exercises
Appendix D: Want Less Stress? Try More BREADS
Appendix E: Resources
Index
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