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Imperial Library
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Index
Title Page
Copyright Page
Dedication
Preface
Foreword
Acknowledgements
Introduction
The Problem
Chapter 1 - Sort Out the Three Conversations
Shift to a Learning Stance - The “What Happened?” Conversation
Chapter 2 - Stop Arguing About Who’s Right: Explore Each Other’s Stories
Chapter 3 - Don’t Assume They Meant It: Disentangle Intent from Impact
Chapter 4 - Abandon Blame: Map the Contribution System
The Feelings Conversation
Chapter 5 - Have Your Feelings (Or They Will Have You)
The Identity Conversation
Chapter 6 - Ground Your Identity: Ask Yourself What’s at Stake
Create a Learning Conversation
Chapter 7 - What’s Your Purpose? When to Raise It and When to Let Go
Chapter 8 - Getting Started: Begin from the Third Story
Chapter 9 - Learning: Listen from the Inside Out
Chapter 10 - Expression: Speak for Yourself with Clarity and Power
Chapter 11 - Problem-Solving: Take the Lead
Chapter 12 - Putting It All Together
Ten Questions People Ask About Difficult Conversations
Notes on Some Relevant Organizations
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