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Index
Copyright
Brief Table of Contents
Table of Contents
Foreword
Preface
Acknowledgments
About this Book
Chapter 1. Making metrics useful
Chapter 2. Metrics for steering
Chapter 3. Metrics for improvement
Chapter 4. Putting the metrics to work
Chapter 5. Planning predictability
Chapter 6. Reporting outward and upward
Index
List of Figures
List of Tables
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