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Index
List of Figures and Tables
Preface
Chapter 1: Getting Better Root Cause Analysis
Chapter 2: Multiple Causes and Types of Action
Chapter 3: Step 1: Define the Problem
Chapter 4: Step 2: Understand the Process
Chapter 5: Step 3: Identify Possible Causes
Chapter 6: Step 4: Collect the Data
Chapter 7: Step 5: Analyze the Data
Chapter 8: Identify and Select Solutions
Chapter 9: Implement, Evaluate, and Institutionalize
Chapter 10: Organizational Issues
Chapter 11: Human Error and Incident Analysis
Chapter 12: Improving Corrective Action
Appendix A: Example Projects …
Appendix B: Root Cause Analysis Process Guides
Appendix C: Additional Resources
References
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