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Index
Title Page
Table of Contents
Introduction
How to use this book
Part I. - Preparing for Management and Leadership
Challenge 1. - What managers and leaders do
Challenge 2. - Why be a manager or leader?
Challenge 3. - Skills needed to be a good manager and leader
Challenge 4. - How to prepare to become a manager or leader
Challenge 5. - How to break into management and leadership
Challenge 6. - Want more responsibility
Challenge 7. - Developing/determining your managing/leadership style
Challenge 8. - How to interview for a manager or leadership job
Challenge 9. - When and how to obtain a mentor
Challenge 10. - When and how to obtain a career coach
Challenge 11. - Clarify your values
Challenge 12. - Learn how to have difficult conversations
Challenge 13. - Set professional goals
Challenge 14. - Start seeing yourself as a manager/leader
Part II. - Self-management challenges
Challenge 15. - Starting a new job as a manager or leader
Challenge 16. - Understand your organization and its mission
Challenge 17. - Understand your team — including your boss and your staff
Challenge 18. - Build allies and friendships at work
Challenge 19. - Managing and organizing your time
Challenge 20. - How to lead a good meeting
Challenge 21. - Office romance: Dos and Don’ts
Challenge 22. - Learn how to say no
Challenge 23. - Be smart with social media at work
Challenge 24. - Manage and overcome overwhelm
Challenge 25. - Commit to continuous self-improvement
Part III. - Staff Development
Challenge 26. - Hiring strong staff
Challenge 27. - Developing and retaining strong staff
Challenge 28. - Addressing cultural differences
Challenge 29. - How to help staff stay motivated
Challenge 30. - Delegating work
Challenge 31. - Supervising someone older than you
Challenge 32. - Being a good mentor
Part IV. - Staff challenges
Challenge 33. - Your staff are disrespectful to each other
Challenge 34. - Your staff are disrespectful to you
Challenge 35. - Staff do not complete work
Challenge 36. - Staff complete work with low quality
Challenge 37. - Staff frequently late
Challenge 38. - Low staff morale
Challenge 39. - Staff don’t take initiative
Challenge 40. - Staff make excuses for not completing work
Challenge 41. - Sexual harassment
Challenge 42. - Staff are aggressive, racist, sexist, homophobic, or hostile
Challenge 43. - Staff don’t work as a team
Challenge 44. - Constant complaining
Challenge 45. - Shift work/shared staff/remote team
Challenge 46. - Staff play one boss against another
Challenge 47. - Need to give difficult feedback to staff
Challenge 48. - Coaching staff to move on when it’s time
Challenge 49. - Firing staff
Part V. - Colleague challenges
Challenge 50. - Colleague doesn’t contribute
Challenge 51. - Colleagues take credit for your work
Challenge 52. - Colleagues are extremely competitive
Challenge 53. - Backstabbing
Challenge 54. - Over-disclosing colleagues
Challenge 55. - Gossipy colleagues
Part VI. - Managing Up
Challenge 56. - Understanding hierarchy at work and when to go around it
Challenge 57. - Obtaining mentoring from your boss
Challenge 58. - How your boss likes to receive information
Challenge 59. - How to respond to your boss’s feedback
Challenge 60. - Boss doesn’t lead
Challenge 61. - Boss gives preferential treatment to others
Challenge 62. - Boss bullies or undermines you
Challenge 63. - Boss asks me to do work outside of official duties
Challenge 64. - Boss insults you in front of others
Challenge 65. - Boss has unreasonable expectations
Challenge 66. - Asking for a raise
Challenge 67. - Writing a letter of recommendation
Part VII. - Strategy and Advanced Politics
Challenge 68. - Create a strong culture
Challenge 69. - Managing major organizational change
Challenge 70. - Impossible decisions
Challenge 71. - Integrating work and life
Challenge 72. - Don’t see a path through challenge at work
Part VIII. - Career Challenges
Challenge 73. - Career uncertainty
Challenge 74. - Career is stalled
Challenge 75. - Need new ideas for career
Challenge 76. - Afraid to take next career step
Challenge 77. - Dealing with success
Challenge 78. - Learning from failure
Challenge 79. - About to get terminated
Challenge 80. - Knowing when it’s time to move on
Challenge 81. - Looking for a job when you have a job
Challenge 82. - Moving on
Challenge 83. - Making sense of your career
For further reading
Acknowledgments
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