Log In
Or create an account ->
Imperial Library
Home
About
News
Upload
Forum
Help
Login/SignUp
Index
What is Service Design?
Definitions: Service Design as an interdisciplinary approach
5 principles of service design thinking
1 It is user-centred
2 It is co-creative
3 It is sequencing
4 It is evidencing
5 It is holistic
Marketing: connecting with people, creating value
Who are these Service Designers?
Fields of service design
Product Design: developing products with service applications
Graphic Design: providing visual explanation
Interaction Design: services as a series of interactions
Social design: delivering positive social impact
Strategic management: why corporations do what they do
Operations management: the relentless quest for efficiency
Design ethnography: taking inspiration from everyday life
How does service design work?
Tools of service design thinking
It is an iterative process
Stage 1 – Exploration
Stage 2 – Creation
Stage 3 – Reflection
Stage 4 – Implementation
AT-ONE: Becoming AT-ONE with your customers
What are the tools of Service Design?
This is a toolbox – not a manual
This is a toolbox – not a manual
Applied Service Design
Service design thinking in practice
Deep Service DesignThinking
Deep service design thinking
Integrating service design thinking and motivational psychology
Service design research: Yesterday, today and tomorrow
Service design and biophilia
Appendix
Authors*
References
Icons used in this book
← Prev
Back
Next →
← Prev
Back
Next →