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Index
Cover
Title
Contents
Preface
PART I: FRAMEWORK FOR TRAINING
Chapter 1 The Challenge of Training
Chapter 2 Content and Process: The Two Intertwined Elements of Dynamic Training
Chapter 3 A Universal Structure for Skill-Building Workshops
PART II: DEVELOPING A DYNAMIC WORKSHOP
Chapter 4 How to Open a Workshop
Chapter 5 Using Activities to Engage Participants
Chapter 6 Debriefing to Gather the Learnings
Chapter 7 Organizing Your Presentations
Chapter 8 Creating and Using Flip Charts
Chapter 9 Creating and Using PowerPoint Slides
Chapter 10 Fine-Tuning Your Delivery
Chapter 11 Using Disclaimers to Sidestep Resistance
Chapter 12 Listening Actively to Stay in Tune with Participants
Chapter 13 Responding to Questions, Comments, and Objections
Chapter 14 Making Presentations Interactive
Chapter 15 Managing the Tough Moments
Chapter 16 Demonstrating What You Teach
Chapter 17 Leading Practices: Dress Rehearsals for the Real Thing
Chapter 18 Providing In-the-Moment Feedback
Chapter 19 Evaluating the Workshop
Chapter 20 Ending the Workshop
PART III: THE TRAINER AS FACILITATOR
Chapter 21 Understanding Resistance
Chapter 22 Maintaining a Positive Learning Climate
Chapter 23 Intervening to Eliminate an Individual's Disruptive Behavior
Chapter 24 Observing Group Process and Intervening to Improve Its Functioning
PART IV: MATURING AS A TRAINER
Chapter 25 Redesigning a Troubled Workshop While Teaching It
Chapter 26 Avoiding Trainer Defensiveness
Chapter 27 Three Trainer Qualities that Facilitate Learning
APPENDICES
Appendix I: Course Preparation Worksheets
Appendix II: Adapting the Workshop to Fit the Participants
Appendix III: Installing the Training Properly
Notes
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y
About the Authors
Free Sample Chapter from People Styles at Work … and Beyond also by the Boltons
Copyright
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