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Index
Introduction
How to Use This Book/DVD Package
Chapter 1: Overview
The Core Challenge
Better Tools
Predictive Value and Competencies
What Makes a Great Camp Counselor?
Chapter 2: General Interviewing Tips
Ready, Set, Go!
When to Hold ’Em, When to Fold ’Em
Competency-Based Questions and the Average Camp Counselor Candidate
Skype, Phone, In Person
Setting Up
Chapter 3: The Five-Minute Extended Elevator Speech: An Exercise for You and Your Key Staff
Sample Statement #1
Sample Statement #2
Chapter 4: Anatomy of an Interview
Phase One: Joining
Phase Two, Part One: The Set-Up
Phase Two, Part Two: The Competency-Based Questions
Phase Three: The Close
Chapter 5: The Art of Asking Good Questions
Open-Ended vs. Closed-Ended Questions
Clarifying Questions
Probing/Follow-Up Questions
Rhetorical Questions
What, How, and Why
“What do you mean by that?”
Hypothetical Questions
Chapter 6: The Specific Competency-Based Questions
Nurturing
Work Ethic
Leadership
Conflict Resolution
Creativity
Chapter 7: Scoring the Interview
Situations, Behaviors, Outcomes
Scoring Example #1
Scoring Example #2
Practicing With Others
Chapter 8: The Wrap in Detail
References and Other Paperwork
Hiring and Training Checklist for Employees and Volunteers
International Staff
Background Checks
Hiring for One Year at a Time
Putting Staff on Notice: We Evaluate You!
Painting the Target: What to Watch for in Staff
Interviewing for Camp Leadership Positions
About the Author
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