How to Have That Difficult Conversation by Cloud, Henry -- Read -- Imperial Library of Trantor

Index

Cover Page Title Page Copyright Page Dedication Contents Acknowledgments Confident Confrontations Part I: Why You Need to Have That Difficult Conversation

1. The Talk Can Change Your Life 2. The Benefits of a Good Conversation

Part II: The Essentials of a Good Conversation

3. Be Emotionally Present 4. Be Clear About “You” and “I” 5. Clarify the Problem 6. Balance Grace and Truth 7. Stay On Task 8. Use the Formula, When You Do “A,” I Feel “B” 9. Affirm and Validate 10. Apologize for Your Part In the Problem 11. Avoid “Shoulds” 12. Be an Agent for Change 13. Be Specific 14. Differentiate Between Forgiving and Trusting

Part III: Seeing How It’s Done

15. Telling People What You Want 16. Making Someone Aware of a Problem 17. Stopping a Behavior 18. Dealing With Blame, Counterattack, and Other Problems

Part IV: Getting Yourself Ready to Have the Conversation

19. Why You Need to Be Ready 20. How to Get Ready

Part V: Having the Difficult Conversation With People In Your Life

21. With Your Spouse 22. With Someone You’re Dating 23. With Your Child 24. With Your Parent 25. With Adult Children 26. At Work 27. With People In Authority

Speaking the Truth In Love Small Group Discussion Guide Embark On a Life-Changing Journey of Personal and Spiritual Growth

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