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Imperial Library
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Index
CONTENTS INTRODUCTION 1 SEEING PROBLEMS CLEARLY Recognizing problems Seeing problems as they really are Outside factors 2 DEFINING PROBLEMS Maintenance problems Achievement problems Is action necessary? 3 UNDERSTANDING A PROBLEM Explore and analyse the problem Representing a problem Word descriptions Mathematical models What is an effective solution? 4 DEVISING SOLUTIONS Techniques for fluency and flexibility Visualizing Bug lists and wish lists 5 WORKING TOGETHER Success as a group Brainstorming 6 CHOOSING THE BEST SOLUTION Deciding who to involve Defining the ideal solution Eliminating unworkable solutions Assessing risks Committing to a solution 7 GETTING A SOLUTION ACCEPTED Reasons for opposition Preparing a presentation If your solution is rejected 8 IMPLEMENTING A SOLUTION A plan of action Resources required Keeping on course Managing the actions Implementing and monitoring the plan
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