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Index
Cover Page Title Page Contents at a Glance Contents Preface
What Is Professional Coaching? Who Is This Book For? What Makes Professional Coaching Valuable for Agilists? What Is in This Book?
1. Basics of Professional Coaching
Getting Started Our Coaching Toolbox: Principles, Objectives, and Techniques Objective-Based Coaching An Example Coaching Conversation Powerful Questions: The Primary Tool of Professional Coaching Applying Professional Coaching to Teams and Organizations Chapter Summary
2. Professional Coaching in Depth
Professional Coaching Starts with Permission Exploring the Coachee’s Mental Landscape Closing Coaching Techniques An Extended Example of Professional Coaching Chapter Summary
3. Acting as a Mirror
Neutrality Absorbing Information Consider Your Response Reflecting the Coachee in Your Responses Focus Using the Team to Augment Your Coaching Bringing It All Together Chapter Summary
4. Offering Expertise
Resisting the Urge to Provide Unsolicited Expertise Handling Explicit Requests for Expertise Sharing the “Minimum Viable” Amount of Expertise We All Have Blind Spots Applying a Coaching Mindset to Teaching Creating a Self-Serve Knowledge-Sharing Environment Guidelines for Sharing Feedback and Expertise Additional Considerations for Sharing Feedback and Expertise Receiving Feedback as a Coach Chapter Summary
5. Coaching toward Performance
Connecting People with Their Best Selves Creating a Personal Inventory Shifting from Obstacles to Goals Feedback on the Coachee’s Journey Rewiring Our Thought Patterns Team Self-Coaching Supporting Coachee Improvement Efforts Chapter Summary
6. Being the Best Coach You Can Be
Bring Your Whole Self to Coaching Emotional Intelligence Experiment and Take Risks to Grow as a Coach Using Professional Coaching Skills All the Time Pursue Excellence Chapter Summary
7. Leveraging Group Facilitation
Teams Become Self-Organizing Facilitation Structures and Practices That Maximize Coachee Choice Using Powerful Questions with a Team Additional Opportunities for Team Coaching Example Stories Chapter Summary
8. The Coaching Engagement
Discovering the Work That Needs Doing Doing the Work Measuring Agility What’s Your Coaching Engagement Model? Coaching Contrasted with Other Services The Coaching Agreement for the Coaching Engagement Chapter Summary
A. Exercises
Guidelines for the Exercises Exercises for Chapter 1 Exercises for Chapter 2 Exercises for Chapter 3 Exercises for Chapter 4 Exercises for Chapter 5 Exercises for Chapter 6 Exercises for Chapter 7 Exercises for Chapter 8 Additional Exercises
B. References
Our Coaching Principles Coaching Objectives Behaviors to Do and Avoid Professional Coaching Starting Reference Creating Powerful Questions Guidelines for Sharing Feedback and Expertise Guidelines for Staying in the Coaching Mode as Much as Possible Educational Materials for Coachees Example Coaching Agreements Example Service Offerings Coaching Techniques Recommended Resources
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