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Index
Cover Page
Title Page
Contents at a Glance
Contents
Preface
What Is Professional Coaching?
Who Is This Book For?
What Makes Professional Coaching Valuable for Agilists?
What Is in This Book?
1. Basics of Professional Coaching
Getting Started
Our Coaching Toolbox: Principles, Objectives, and Techniques
Objective-Based Coaching
An Example Coaching Conversation
Powerful Questions: The Primary Tool of Professional Coaching
Applying Professional Coaching to Teams and Organizations
Chapter Summary
2. Professional Coaching in Depth
Professional Coaching Starts with Permission
Exploring the Coachee’s Mental Landscape
Closing
Coaching Techniques
An Extended Example of Professional Coaching
Chapter Summary
3. Acting as a Mirror
Neutrality
Absorbing Information
Consider Your Response
Reflecting the Coachee in Your Responses
Focus
Using the Team to Augment Your Coaching
Bringing It All Together
Chapter Summary
4. Offering Expertise
Resisting the Urge to Provide Unsolicited Expertise
Handling Explicit Requests for Expertise
Sharing the “Minimum Viable” Amount of Expertise
We All Have Blind Spots
Applying a Coaching Mindset to Teaching
Creating a Self-Serve Knowledge-Sharing Environment
Guidelines for Sharing Feedback and Expertise
Additional Considerations for Sharing Feedback and Expertise
Receiving Feedback as a Coach
Chapter Summary
5. Coaching toward Performance
Connecting People with Their Best Selves
Creating a Personal Inventory
Shifting from Obstacles to Goals
Feedback on the Coachee’s Journey
Rewiring Our Thought Patterns
Team Self-Coaching
Supporting Coachee Improvement Efforts
Chapter Summary
6. Being the Best Coach You Can Be
Bring Your Whole Self to Coaching
Emotional Intelligence
Experiment and Take Risks to Grow as a Coach
Using Professional Coaching Skills All the Time
Pursue Excellence
Chapter Summary
7. Leveraging Group Facilitation
Teams Become Self-Organizing
Facilitation Structures and Practices That Maximize Coachee Choice
Using Powerful Questions with a Team
Additional Opportunities for Team Coaching
Example Stories
Chapter Summary
8. The Coaching Engagement
Discovering the Work That Needs Doing
Doing the Work
Measuring Agility
What’s Your Coaching Engagement Model?
Coaching Contrasted with Other Services
The Coaching Agreement for the Coaching Engagement
Chapter Summary
A. Exercises
Guidelines for the Exercises
Exercises for Chapter 1
Exercises for Chapter 2
Exercises for Chapter 3
Exercises for Chapter 4
Exercises for Chapter 5
Exercises for Chapter 6
Exercises for Chapter 7
Exercises for Chapter 8
Additional Exercises
B. References
Our Coaching Principles
Coaching Objectives
Behaviors to Do and Avoid
Professional Coaching Starting Reference
Creating Powerful Questions
Guidelines for Sharing Feedback and Expertise
Guidelines for Staying in the Coaching Mode as Much as Possible
Educational Materials for Coachees
Example Coaching Agreements
Example Service Offerings
Coaching Techniques
Recommended Resources
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