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Index
Cover
Title Page
Copyright
Dedication
Contents
Acknowledgments
Introduction: The New Direct-Mail Revolution
Powerful Evidence of Direct Mail’s Comeback
Why I Wrote This Book
Who Should Read This Book
About the DM Samples in This Book
Print Is Far From Dead, Even Among Millennials
Why Our Brains Prefer Ink-on-Paper Marketing
Yes, You Can Do Direct Mail
Part I: Direct-Mail Planning and Strategy
Chapter 1: Getting Started in Direct Mail
The Direct-Mail Renaissance
So What Exactly Is “Direct Mail”?
Who Uses Direct-Mail Marketing?
Advantages of Direct Mail
Drawbacks of Direct-Mail Marketing
The Direct-Mail Mindset
60 Ways to Use Direct Mail
Chapter 2: Planning: The Professional Approach
Step 1: Selecting the Medium
Step 2: Selecting the Product or Service to Promote
Step 3: Establishing Objectives
Step 4: Targeting the Right Market
Step 5: Finding Mailing Lists
Step 6: Choosing a Format, Tone, and Style
Step 7: Determining Your Unique Selling Proposition
Step 8: Identifying Supporting Features and Benefits
Step 9: Creating Your Offer
Step 10: Scheduling Your Mailing
Part II: Creating and Producing Direct-Mail Campaigns
Chapter 3: Creating Irresistible Direct-Mail Offers
Three Offer Elements
Direct-Mail Success Depends on the Offer
The Six Characteristics of an Irresistible Offer
Offers for Lead-Generation Direct Mail
Using Multiple Offers in One Mailer
Offers for One-Step Direct Mail
Lead Magnets
Audio and Video Lead Magnets
Enhancing the Hard Offer in Lead Generation
Guarantees
Deadlines and Other Act-Now Incentives
Mail-Order Offers
Setting Your Goals
Chapter 4: Mailing Lists
The Importance of the List
Identifying List Requirements
How Many Names on the List Should You Mail?
Minimum List Rental Requirements
Renting Mailing Lists
Recency, Frequency, Monetary (RFM)
Where to Rent Mailing Lists
16 Tips for Profitable List Selection and Usage
Chapter 5: Writing Direct-Mail Copy that Sells
Copy Is King
Know Your Product
The “4S” Formula for Clear Writing
The BDF Formula for Reaching Your Prospects on a Deeper Level
Ten Tips for Writing Winning, Persuasive Direct-Mail Copy
Six Common Copywriting Mistakes
The Motivating Sequence
Be Credible About What You Offer
The Nine Fundamentals of Persuasion in Print
Chapter 6: Direct-Mail Graphic Design
Color in Direct-Mail Design
Designing the Sales Letter
The Outer Envelope
Reply Element
Brochure
Buck Slip
Lift Note
Chapter 7: Direct-Mail Production
Setting Your Production Schedule
Calculating Cost Per Thousand
Calculating Break-Even
Affixing Postage to the Mail Piece
Third-Class vs. First-Class Mail
Business Reply Mail
Printing and Letter Shop
Chapter 8: Direct-Mail Testing
A/B Split Tests
Number of DM Pieces Per Test Cell
Package and Element Testing
Tracking Responses
Rollout
The Three Most Important Factors to Test
Other Test Variables
Ten Rules for Direct-Mail Testing
Part III: Direct-Mail Components and Formats
Chapter 9: Sales Letters
How to Write a Winning Sales Letter
A Checklist for Writing Sales Letters
Long Copy vs. Short Copy
Outer Envelope Teasers
Blind Envelopes
Using Sales Letters to Generate Leads
50 Points to Ponder When Creating a Lead-Generating DM Campaign
23 Tips for Writing Business-to-Business Sales Letters That Work
Direct Mail to Invite Prospects to Your Trade-Show Booth
Chapter 10: Direct-Mail Brochures
What to Put Into Your Direct-Mail Brochure
Direct-Mail Brochure Design
Writing Direct-Mail Brochures
Chapter 11: Reply Elements
Has the Web Made Reply Forms Obsolete?
QR Code
Chapter 12: Self-Mailers
Self-Mailer Formats
Eight Ways to Produce Self-Mailers That Sell
Chapter 13: Postcards
Advantages of Postcards
Postcard Copy
Design
Part IV: Integrating Direct Mail and Digital Marketing
Chapter 14: Landing Pages
How Landing Pages Work
The Principle of Copy Connectivity
Attribution
Lead Magnets
Downloads vs. Qualified Leads
Creating a Lead-Qualifying Landing Page
List-Building Squeeze Pages
Ten Tips for Writing High-Conversion Landing Pages
A Word on Copy Length
Chapter 15: Content Marketing
Why Content Marketing Works So Well
Create a Great Title for Your Lead Magnet
Creating Your Content Marketing Plan
Coping with “Content Pollution”
Chapter 16: Email
Similarities and Differences of Postal Mail and Email
Creating an Integrated Campaign with Both Snail Mail and Email
26 Tips for Writing More Effective Emails
Hyperlinks in Your Emails
Chapter 17: Integrated Campaigns and Sales Funnels
The Top of the Funnel: Direct Mail
The Landing Page
Fulfillment: Deliver What You Promised
Autoresponder Email Follow-Up
Order Page
Shopping Cart
Selling Outside the Funnel
Final Thoughts
Appendix I: Direct-Mail Vendors
Appendix II: Bibliography
About the Author
Index
The Digital Marketing Handbook: A Step-By-Step Guide to Creating Websites that Sell
Title
Copyright
Chapter 1: Choosing Your Online Business Model
Central vs. Hub-and-Spoke Model
Single-Topic Content-Rich Site for Enthusiasts
The Agora Model
Needs Assessment Model
Funnels
Launches
Membership Sites
Chapter 2: Profits Equal Sales Minus Expenses
The Web Helps Level the Playing Field
Corporate Status and Health Insurance
Download Speed
Online Payments
Avoiding Shopping Cart Abandonment
Don’t Overspend
Constantly Be Learning
Chapter 3: Marketing Funnels for Consumer Products
The AIDA Funnel
Amazon Funnel
Veterinarian Funnel
1-800-Flowers Funnel
Groupon Funnel
Netflix Funnel
Burberry Funnel
Theme-Based Content
Conversion Content Timing
A/B Testing the Funnel Content
Customer vs. Product Focus
Contents
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