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Index
Acknowledgments
Foreword
Foreword
INTRODUCTION
Origins of Nonviolent Communication
Purpose of NVC
PART I • The Mechanics of Speaking Peace
CHAPTER 1 The Two Questions
CHAPTER 2 How Can We Express What's Alive in Us?
Observations
Feelings
Needs
CHAPTER 3 How Can We Make Life More Wonderful?
Requests
Requests versus Demands
PART II • Applying NVC
CHAPTER 4 Change within Ourselves
Growth through Self-Education
Self-Empathy for Our 'Mistakes'
Healing Old Hurts—Mourning versus Apology
CHAPTER 5 Connecting with Others Empathically
Responding to the Messages of Others
CHAPTER 6 Seeing the Beauty in Others
CHAPTER 7 What Do You Want to Change?
CHAPTER 8 Gangs and Other Domination Structures
How We Got Where We Are
Creating Change in Our Schools
Working with Gangs in Ghettos
Changing Other Social Institutions
CHAPTER 9 Transforming Enemy Images and Connecting
Mediating Between Warring Tribes
Addressing Terrorism
PART III • Speaking Peace for Social Change
CHAPTER 10 Joining Forces with Others to Create Social Change
Funding for Social Change
CHAPTER 11 Dealing with Conflict and Confrontation
Seeing the Human Being across the Table
Transforming Conflict in Business
Transforming Business Culture
When People Won't Meet
CHAPTER 12 Gratitude
Praise and Compliments as Damaging Judgments
Expressing Gratitude with NVC
How to Receive Gratitude
CHAPTER 13 Summary/Final Thoughts
Bibliography
Index
Some Basic Feelings and Needs We All Have
How You Can Use the NVC Process
About CNVC and NVC
About PuddleDancer Press
Trade Books from PuddleDancer Press
Trade Booklets from PuddleDancer Press
NVC Materials Available from CNVC
About the Author
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