User-Centered Design by Lowdermilk, Travis -- Read -- Imperial Library of Trantor

Index

User-Centered Design Dedication Preface

Is This Book Right for Me? Conventions Used in This Book Using Code Examples Safari® Books Online How to Contact Us Acknowledgments

People Who Helped Me Write This Book

Julian Walker Jeff Weir Billy Hollis Robby Ingebretsen Mark and Lisa Mary Treseler and the O’Reilly Media Family

People Who Helped Me with Life

My parents My brothers My sister My good friends My coworkers My boys My wife

1. Our World Has Changed 2. What Is User-Centered Design?

UCD Is Not Usability UCD Is Not Subjective UCD Is Not Just Design UCD Is Not a Waste of Time or Money UCD Is Not a Bug Report UCD Is Not a Distraction

3. Working with Users

What If I Don’t Have Access to Users?

Knowing When to Listen to Users and When to Not

Dealing with Different Types of Users

The Information Overloader The Control Freak The Devil’s Advocate

Dealing with Negativity

4. Having a Plan

How Do I Know Which Plan Is Right for Me? Creating a Team Mission Statement Defining Your Project Collecting User Requirements Creating Functional Requirements Documenting Data and Workflow Models Documenting Prototypes Reviewing Your Documentation

5. Creating a Personal Manifesto

Exercising Restraint Building a Narrative Creating Personas Creating Scenarios

6. Creativity and User Experience

Having User-Experience Goals Creativity Requires Courage and Hard Work

Pick Up a Pencil Creative Freedom Understanding Your Goal Steal (I Mean Borrow) from Others

Creativity Requires Questioning

7. Design Principles

Principle of Proximity (Gestalt Principle) Visibility, Visual Feedback, and Visual Prominence Hierarchy Mental Models and Metaphors

Progressive Disclosure Consistency Affordance and Constraints Confirmation Hick’s Law Fitt’s Law

8. Gathering Feedback

How Many Users Will I Need? Surveys Conducting Interviews Task Analysis Heuristic Evaluation Storyboarding Using Prototypes A/B Testing

9. Usability Studies

What Are Usability Studies? Creating a Testing Plan

Introduction Reassurance Testing Guidelines Tasks Conclusion Thanks

What You’ll Need

Stopwatch Notepad Environment Spreadsheet or Database Cameras or Audio Recording

Conducting the Study Don’t Hesitate to Practice Compiling Your Findings

10. You’re Never Finished

It’s Impossible to Get It Right the First Time Be Prepared to Reboot Final Thoughts

11. Other Resources

Twitter Tools for Prototyping Websites

A. Sample Project Template

Template Project Title

Software Development Life Cycle Project Template Software Development Life Cycle Summary Project Details User Requirements Specifications Sheet (Functional Requirements) Data and Workflow Models Data Processes Prototypes Maintenance Notes

Example Persona

Dan Welks

Sample Script for a Usability Study

Introduction to Study

B. References

Index About the Author Colophon Copyright

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