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Imperial Library
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Index
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Introduction
Chapter 1: Some Basic Considerations
Chapter 2: Why We Don’t Communicate Right
Chapter 3: The Art of Active Listening
Chapter 4: The Basics of Interpersonal Communication
Chapter 5: Dealing with “Noise” Part I: Communicating When Angry
Chapter 6: Dealing with “Noise” Part 2: In Case of Miscommunication
Chapter 7: Dealing with “Noise” Part 3: Interactions in the Toxic Realm
Chapter 8: Having a Great Public Presentation
Chapter 9: Feedback: How to Give and Respond to It
Chapter 10: Conclusion
Thank you
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