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Index
[Cover and Title]
About the book
Vita
Contents
PART 1
Chapter 1 General Introduction
Overview of Interviews
Acknowledgement
Bring your clients to the digital world— They expect it from you: Letter from a COO
PART 2 ENABLERS FOR FUTURE SUPPLY CHAINS
Chapter 2.1 Building blocks of the Digital Supply Chain Thomas Mrozek Key technology trends
Introduction
Key terms and their definitions
Digital Supply Chain Management
Digitization
Digitalization
Digital Transformation
The Digital Supply Chain Pillars
Digital applications for SCM today and tomorrow
The current state of play in supply chains
Increased speed and efficiency are the most obvious benefits
The year 2025: Advanced Analytics and AI will lead the way
The Author’s perspective
A strategy ties it all together
Think about people
Digital evolution along the supply chain
The nine digital technologies in detail
Chapter 2.2 Advanced Analytics: Powerful and indispensable Tony Zscheye How to successfully facilitate the application of Advanced Analytics in your organization
Introduction
What is Big Data actually? What is Advanced Analytics?
Big Data
Advanced Analytics
Predictive Analytics
Prescriptive Analytics
Three Key Enablers build the Foundation for Successful Implementation and Utilization
Data: The lifeblood of Advanced Analytics
Methods: What should be done and why should it be done
People: Any amount of data is worthless if you don’t have employees who know how to make use of it
Summary key enablers
Fields of Application of Advanced Analytics in SCM
Case study: Optimized Logistics—ORION program at UPS
General advantages
Challenges
Roadmap to successful implementation of Advanced Analytics
Conclusion
Chapter 2.3 Artificial Intelligence: Supply Chains will never be the same Matthias Dicke
Introduction
AI, ML, DL: What does it all mean?
Machine learning: three types
Common uses of ML
Don’t believe the hype (at least not all of it)
Winter is coming
Most companies are far away from buying into AI
What’s the outlook for AI in SCM?
Why AI in SCM?
How to enable your supply chain
The drawbacks
Conclusion
Chapter 2.4 Call to action: A checklist for practitioners
Which concepts for the digitalization of the supply chain are relevant for you?
PART 3 LEVERAGE ENABLERS FOR SUPPLY CHAIN FUNCTIONS
Chapter 3.1 Digital Procurement: A key driver for performance improvement Agnes Erben, Matthias Mette
Introduction: More evolution than revolution
Procurement 4.0: Comprehensive transformation beyond technology
Triad for success: Structure, Digital Solutions and People & Skills
Building the right vision for the digital transformation
Processes follow tools
From Pain to Gain
Evolving capabilities and roles: The buyer in the future procurement setup
Strategic buyers
Supplier relationship management
Sustainability—it’s not just a buzzword
Tactical and operational buyers: on the endangered list?
Agile procurement
The new procurement leader
What about suppliers?
Five tips for digital transformation in procurement
Outlook
Chapter 3.2 Future Supply Chain planning: Faster and smarter Thomas Mrozek
Introduction and status quo
The future of supply chain planning
The evolution of supply chain planning
The gap: It takes too long
The planning revolution
Awareness
Speed and execution (concurrency)
Informed decision-making (scenarios)
Mindset and People
The impact on planning functions
Demand planning
Improve predictions
Supply planning
What is required to achive this step into the future?
How will planning organizations have to change?
Lessons learned from supply chain leaders
Roadmap to success
Chapter 3.3 Logistics today and tomorrow Thomas Tapp
Introduction
Advantages and limits of digitalization
New business models and value-added services
Business models with value-added services
Blockchain
Automatic storage systems and autonomous warehouses
Autonomous vehicles
Geofencing or geo-localization in logistics
Future role of IT in Logistics
Gains in transparency
Gains in reliability
Gains in efficiency
Lessons for Implementation
Clear objectives
Step-by-step approach
Comprehensive implementation
Adapt organization
Improve data quality
Involve employees
Share data
Chapter 3.4 Supply Chain visibility: Connecting the dots Thomas Mrozek
B2C has it all—but why?
Background: Supply chain visibility isn’t new, but it’s changing
The barriers to SC visibility
Increasing complexity of supply chain management
Unexpected demand changes of customers
Accelerating market volatility and intensified response times
Complexity of IT Systems
Compliance with regulatory requirements
The problems caused by a lack of visibility
At a glance: the problems in figures
Data silos and traditional communication
Where are we today with system connectivity in the B2B environment?
Visibility matters
How visibility creates value
Top-line (revenue)
Bottom-line (operating expenses)
Inventory
A recipe for establishing SCM visibility
Tips
Don’t forget your people—they should always come first
Have a goal but start with a plan
Reach out to your suppliers
Choosing the right software
Chapter 3.5 Call to action: A checklist for practitioners
Lessons learned: Procurement
Lessons learned: Future Supply Chain planning
Lessons learned: Logistics today and tomorrow
Lessons learned: Supply Chain visibility
PART 4 DIGITAL SUPPLY CHAINS IN ACTION
Chapter 4.1 Being a leader in a Digital Supply Chain Kai-Uwe Gundermann, Thomas Mrozek
Introduction
Activities today vs. tomorrow
Leading in digital times
1. The Agile Leader
2. The Innovator
3. The System Coordinator
4. The Talent Enabler
5. The Digital Transformer
6. The Vision Architect
Typical future leadership skills
Impact on roles and organization
Leaders
Team members
Chapter 4.2 Cultural transformation: The heart and soul of digitalization Daniel Seitz
Why is cultural transformation so important in the context of digitization?
What are the key drivers for digital change?
The path to digital transformation—Some statistical evidence
Role of a Chief Digital/Transformation Officer in cultural transformation
Managing cultural and digital transformation? A step-by-step guide
Building Block 1: The Why? Strategic Direction and Change Vision
Building Block 2: The What? Business & Operating Model
Building Block 3: The How? Change Story and Vision
Practitioner examples for digital and cultural transformation
Communication and change management: Stakeholder Management
Implementing new ways of working
Making change and agile readiness transparent
Introduction of New Ways of Working
Example: Letting young staff and experienced managers benefit from each other
Capitalizing on the innovative minds of all motivated colleagues
Communication
Cultural transformation
Cultural transformation: some concluding remarks
Chapter 4.3 Digital Transformation Office: The engine for success Daniel Seitz
Introduction
From Digital Evolution Stage 1 to Digital Evolution Stage 3— A natural progression
Digital Evolution Stage 1—Start-up Approach
Digital Evolution Stage 2—Holistic Approach
Digital Evolution Stage 3
Why do we need Digital Transformation Offices?
Layer 1: Customer journeys
Layer 2: Digital Vision: Why transform?
Layer 3: Killer Use Cases: Focusing on the right levers is key!
Layer 4: Target Operating Model: What to transform?
Layer 5: Transformation Approach
Layer 6: Digital Ecosystem
McLaren’s Digital Orchestra— New value pools for applied technologies
The pros and cons of each archetype
Horizontal digital activities to support business units and functions with digitalization
Horizontal Activity 1: Partner & Customer Journey and Experience
Horizontal Activity 2: Digital Vision & Roadmap
Horizontal Activity 3: Digital Innovation (internal and external idea scouting)
Horizontal Activity 4: Digital Culture and Digital Learning
Horizontal Activity 5: Project Deployment
Have we reached the peak of the chief digital officer?
Are CIOs the better CDOs?
Hints and tips for recruiting the right CDO
Chapter 4.4 Getting it done: Proven strategies and a survival guide Kai-Uwe Gundermann, Daniel Seitz
Typical Project (digital transformation) Lifecycle
Tailor the idea to a company-specific project and validate it
Test the idea
Piloting
Benefit collection
Many digital projects fail—Some statistical evidence
What are the lessons learned?
What are the strategies to succeed?
Chapter 4.5 Call to action: A checklist for practitioners
Lessons learned: Being a leader in a Digital Supply Chain
Lessons learned: Cultural transformation: The heart and soul of digitalization
Lessons learned: Digital Transformation Office: The engine for success
Lessons learned: Getting it done: Proven strategies and a survival guide
Endnotes
General Introduction
Building blocks of the Digital Supply Chain
Advanced Analytics—Powerful and indispensable
Artificial Intelligence: Supply Chains will never be the same
Digital Procurement: A key driver for performance improvement
Future Supply Chain Planning: Faster and smarter
Logistics Today and Tomorrow
Supply Chain Visibility: Connecting the dots
Being a Leader in a Digital Supply Chain
Cultural transformation: The heart and soul of digitalization
Digital Transformation Office: The engine for success
Getting it done: Proven strategies and a survival guide
[Copyright notice]
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