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Index
Cover
Title Page
Dedication
Table of Contents
ACKNOWLEDGEMENTS
PREFACE
1 : GETTING STARTED
2 : CHOOSING YOUR SHOP UNIT
3 : GETTING ADVICE
4 : CREATING YOUR OWN COFFEE SHOP
5 : DEVISING YOUR MENU
6 : PURCHASING AND LEASINGCATERING EQUIPMENT
7 : CHOOSING YOUR SUPPLIERS
8 : EMPLOYING STAFF
9 : TRAINING YOUR STAFF
10 : COMPLYING WITH HEALTH, SAFETY AND HYGIENE LAWS
11 : HOW TO INCREASE YOUR BUSINESS
12 : POPULAR COFFEE SHOP RECIPES
13 : THE 12 SKILLS YOU NEED TO RUN A SUCCESSFUL COFFEE SHOP
APPENDIX 1 : EMPLOYMENT CONTRACT: FULL-TIME STAFF
APPENDIX 2 : EMPLOYMENT CONTRACT: PART-TIME STAFF
APPENDIX 3 : EMPLOYMENT CONTRACT: WEEKEND STAFF
APPENDIX 4 : JOB DESCRIPTION PRO FORMA
APPENDIX 5 : EMPLOYEE HANDBOOK
APPENDIX 6 : CUSTOMER QUESTIONNAIRE
APPENDIX 7 : USEFUL CONTACT NUMBERS AND ADDRESSES
INDEX
A, B, C
D, E, F
G, H, I
J, K, L
M, N, O
P, Q, R
S, T, U
V, W, X
Copyright
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