How to Disagree Without Being Disagreeable · Getting Your Point Across with the Gentle Art of Verbal Self-Defense
- Authors
- Elgin, Suzette Haden
- Publisher
- Jossey-Bass
- Tags
- psychology , self help , self-help , philosophy , communication skills , retail? , business , nonfiction
- ISBN
- 9780471157014
- Date
- 1997-03-01T08:00:00+00:00
- Size
- 0.57 MB
- Lang
- en
As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn * Keep domestic disagreements from escalating * Deliver criticism to coworkers, employers, or employees * Handle aggressive, negative comments about race, politics, orreligion * Provide discipline without increasing hostility * Use language that reduces tension and creates rapport in everysituation